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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Process of verifying my military status was very easy and extremely quick.
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You might as well get on with setting up your personal ID.me account. You're going to need it for communicating with the IRS and the Social Security Administration. Similar to voluntarily freezing your credit, this is another layer of protection designed to defeat the cyber-criminals constantly working to steal your identity and then your money. When you make it sufficiently difficult for them -- they move on.
Excellent! Excellent! Excellent! Best Professional experience I've
Had In quite some time.
Very frustrating, instructions very poor, way to many assumptions.
Way to much to go through for security. It took several tries over 2 days to complete
Hello Paul. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
Great Service from all parties and effective service
I do not have a driver's license just an ID card so could not use driver's license option my address is different and logged with the IRS through identity verification there but you do not give the option to enter a new address therefore blocking me out of the IRS website because the addresses do not match the process was overall difficult and annoying
Hello Vernon! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
I needed to make a ID.me for the IRS and they helped make the process smooth and achievable.
Hello John. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
I felt my experience was secure and I was able to follow all of the directions. I felt the time it took was reasonable.
Hello Carol! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —T, ID.me
Hello Waleed! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
I still have nothing to show that I belong to ID.me\. How do I prove to Sea World that I belong to ID.me?
Hello Dorothy! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Brenda was very helpful and nice to talk to. I'm glad I went on line to complete what was needed.
Hello Elizabeth! We’re so happy that your experience with Brenda was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —T, ID.me
The steps to follow were quite simple (have your diver's license ready, be able to take a photo and upload it). Although the light (brightness) sensitivity of the software is a bit picky, it's nothing that can't be worked through. The software itself was super-quick (uploading the photos, waiting for the system to confirm and move to the next step, waiting for a 2-factor identification text message) and I had completed the entire process in very little time at all.
Hello David! We’re so happy that the process of verifying your identity went smoothly. We love our support team too, and we appreciate your 5-star rating of your experience.—T, ID.me
Straightforward experience with ID.me. I was trying to sign up for VA medical benefits, and was afraid of the process. ID.me made is so much smoother than i expected. Thanks to all involved in this service!
Hello Tanvir! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —T, ID.me
It was pretty satisfying because it was so fast and the lady was so helpful and make this very easy for me.
Hello Juan! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —T, ID.me
This seems like a scam. The process asks for critical documents with no human interaction. I have no clue where this information went and if it will be kept secure and not sold to some black market ID thieves.
Hello Mike! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Quick and easy to accomplish. Not having to provide a ton of information
I made several attempts on password recovery but failed and created a new one instead.
The biometrics appears to be too having issues in matching my drivers license.
The 1st time i needed the verification, my wifi signal was bad and it took forever to complete. 2nd time took 10 min to complete its cycle but i spent 30 seconds doing my part.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mike! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me