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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Great service, professional, easy and fast, amazing person… not to much of work on my part… explain everything clearly
Easy to navigate and get verified. There are a lot of companies that offer discounts to first responders. Although, I would like to see more companies that offer services,(i.e. Fitness centers, scuba lessons) something of that nature.
Start to finish, very easy and straightforward. Response times were excellent.
It was very easy to verify myself and the steps make me feel that my account will be safe.
Hello Avi! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
I had to go through the video chat feature since the verification wasn't going through on my phone. It took less than 10 minutes and was super simple and easy.
Very good to do it I am very happy I hope to keep enjoy my self buy different things
Convenient, fast, easy next time don't ask for so much
Very professional, I highly recommend ID. Me, really appreciate what they do.
Great Customer Service. Direct and to the point but managed to still be friendly and kind!
It was good and fast process.
Plus have plenty of security steps with codes that go directly to your phone, and you can use cellphone to upload documents.
I found this site to be easy to use and understand. It allowed me to access my information and obtain copies of my missing data when my computer crashed.
Un excelente servicio completo y muy seguro y confiable no da lugar a ningún fraude es excelente
¡Hola Juan! Estamos muy contentos de que el proceso de verificación de su identidad se haya realizado sin problemas. ¡Agradecemos sus comentarios! T-ID.me
ID.Me had too many system glitches that required me to start the process over and over...very frustrating.
Hello Geri! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sydney! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me