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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was something new but felt they where doing it for safety reasons appreciate that
It was a little troubling at first then it finally got to working correctly.
Convoluted, but I understand the logic behind it. Not as fast as I would have preferred.
Hello Terese. We’re glad you were able to complete your verification successfully. We appreciate your feedback. —T, ID.me
Having to prove my identity was fast and easy and the representative was very professional and polite
?s ref. An ex-spouse I've had no contact with for 30+years? What # goes with an address I lived at 17 years ago? Have been at it all afternoon and no success. Need a human to answer a phone.
Hello Scott! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
I had to get approved by id.me to use the nv unemployment app. It was so easy this time
Had a time getting the code in the few seconds but other than that it was a good experience.
My experience was beyond excellent. It was a challenge for me at first however, I am very pleased
First time using ID.me to access necessary information pertaining to taxes.
The representative was very professional and the process of verification was easy.
The representative gave clear instructions and it was a good experience for me.
Excellent friendly helpful patient. Assistance was great n talked me through steps
It was pretty easy. She was friendly and I would definitely do it again.
I never really use the internet to fill out paperwork or documents but ID.me was easy and helpful to use I did all the filling out myself thank you.
Thanks for help me id my self you was very helpful
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brent. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me