Overview
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Breeze to set up - just have your documents on hand to provide during validation process.
Got the discount right away and was super fast and easy to sign up on.
The lady was vera Nice and has a lot patience and waited for me all the time, I am old woman and I don't speak inglês very well.
So far horrible i cant even log in. II did be this to feel more secure and now i really dont
I didn't know how to use id.me but keep you safe just like haven your id on hand sometimes to have
I did not receive an IP Pin in the mail last year.Was able to get a new pin with no problem
I had an hour wait to be connected but once I was it only took about 5 minutes with a clerk.
THE QUESTIONS WERE EASY TO FOLLOW. I DID NOT HAVE A DIFFICULT ANSWERING THEM. THE TASK AT HAND WAS VERY SECURE
My experience Has Been Great no Problem at all it's safe and secure Give it a try you won't regret it
I Needed To Get My Identity Verified & ID.me Helped Me With That In The Most Kindness & Fastest Way Possible!
Hello Jachai! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback! -ID.me Social Response Team
Allstarhealth is the best company to buy your vitamins from, they have FAST, FRIENDLY service. I don"t order from anyone else.
Hello Debby! We are glad to hear that you are enjoying the various benefits that come with being verified. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I love the I'd me. It is so easy to use and don't have to go threw a lot of hassle.
Hello Angie! We sincerely appreciate this feedback. Thank you for the 5-star review of our service! -ID.me Social Response Team
Everything was really easy. I was able to sign into my social security account.
The rep that helped me was very professional. Very easy to verify my identity.
It took a lot of searching but well worth the effort for my project at hand and most of all secure.
Hello Marcella! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I just needed to get a pin so I could do my taxes and it really took less than 15 minutes.
ID Me was easy to use. Know that you will need your license info at time of request to sign up
Hello Tracy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I needed to register with ID.me in order to access the IRS website. The process was much faster and easier than I thought it would be and I was able to successfully get the information I needed off the IRS website.
Everything is good waiting time on video chat is not long and agent are kind
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Wilma! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team