Overview
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Good, waste of time I don't like to talk or even texting! A real person is better than a robot
Lost for words hand down the best experience I had so far thing I didn't understand she help me out
My agent was very patient with me as I had a lot of questions. She was knowledgeable and kind also.
ID.me worked well to get me into the IRS site in order to make an estimated tax payment on time.
MY AGENT MS TASH VERY GOOD helpful she knew exactly what I needed to do and she understood the assignment
Hello Katina! Thank you for sharing your experience with our member support agent! We sincerely appreciate your feedback. -ID.me Social Response Team
ID me was easy and fast. I wished I would have done this much sooner to get the military discount.
AFTER GIVING ALL OF MY PERSONAL INFO TO THIS WEBSITE, I STILL CANNOT LOG ONTO THE IRS WEBSITE. ITS FRUSTRATING
Hello, we are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon! IDme Social Response Team
It may be a lot of red tape but it's worth the safety it provides on all my government accounts.
Hello Nicole! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Best yet for the web I was in a time situation an needed to.be I'd an they come though quickly
Hello Harold! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
The agent was very nice and she help me a lot. I have a good experience with this video call.
Hello Alex! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
It's a necessary evil but I find it difficult to do. One little mistake and you have to start over.
This was very easy. It did take a few attempts due to wait times. Today was 13 minutes. Not bad.
Hello Christina! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
I'm use to hurry up and wait from my time in the military, but this software is fast and easy.
THIS WAS MY FIRST TIME USING ID.ME I STRUGGLED WITH IT, BUT YOUR ASSOCIATE HELPED ME GET THRU IT... TODD
He was nice it went very good I liked it you should have more people just like him and respectful
Hello Clarissa! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
It was simple quick easy didn't last long at all my agent was very helpful and just like that done!
Hello Samuel! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
It was ok for now y do I have to sit an watch this to hen who all gives something
During these days we need a secure means of security and I believe that we have this one to use.
Hello Douglas! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
You did a good job, and after all these years it is nice to be able to show the card.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Messias! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me