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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The verification process is easy and secure. They take you through the steps and explain concisely what's needed. It's painless and I appreciate their commitment to providing an excellent product!
Setting up my account with ID.me was simple and very straightforward. I took a couple photos, entered my information, verified my information and I was all set from there.
I was able to retrieve my Pin with ease and my ID verification was secure and quick. I had my e-fle rejected because I needed my 2022 Pin so I logged in online to the IRS website and was able to retrieve the 2022 Pin to submitted my e-file returns.
ID.me is an excellent platform to verify your identity and is a very useful tool to present your DD214 when needed. It's very fast and simple to use and I would strongly recommend it.
First time through to upload Drivers license didn't work. You get a screen saying there's something wrong, try again later. The link they send you doesn't seem to work more than once. You keep getting the something wrong screen. To retry photo identity verification, I had to log into ID.me again and get a second link. Made it through after that on second try. Good luck
I had the honor of being born and raised in a free and diversified County of the United States of America. It's so unfortunate for individuals to take advantage of the Internet by legally stealing other hard working Americans identity. Thank you for taking measures to prevent FRAUD in America.
Finished very fast. Would recommend this to any all looking for privacy
Accessing id.me was fairly easy but some issue with trusting the tool/site when entering full ss# and a video.
My son is differently abled as they call it now. So getting his verification was a bit more complicated, however what a great team. The agent who called to verify took extraordinary care of him and he was able to do it himself. I use the service myself and it's great as well but never encountered having to be verified personally as my son did. Great example of just explaining and talking the time. I recommend them to everyone!
Website is very simple and straightforward to use. The video call representative was very professional and nice.
Have had to use twice and it has been easy and they send informative messages.
The agent Cristian or Christopher can't remember cause the camera was lagging connection was bad on my side the fact he was patience called me back to make sure I had what I seek from them I appreciate his effort and patience
The experience was fast and sercure
I had scanning issues with this feature and it took several attempts for it to register. Also, if someone passed away, the POA or court appointed representative would have a difficult time trying to easily retrieve the decedents tax history (I.e. My ex-husband) for legal purposes.
Very good,easy and safe recomendable 100%, it's a good job
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rich. We’re glad you were able to complete your verification successfully. We appreciate your feedback! - T, ID.me