On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
A satisfied customer! Thanks to my customer service rep who was friendly, professional, and attentive.
ID.me is the de facto personal identity authentication process for the U.S. government. I have no knowledge around their contract (though I'm now curious and have been for some time), but they've earned their keep with thoroughness, security and, up to the present, privacy of data.
If you have Big Brother concerns, it's well you should, as this data has the highest potential of misuse in the hands of bad actors or malevolent government. But to protect your online identity and secure interactions with government websites (IRS, military, and so forth), this is the game and it's well played.
The process is so simple to follow. The only drawback is it is very slow when the video is taken and the pictures are uploading but it is to be expected. Overall it was an excellent experience.
My experience this time was okay. However... https://www.bbb.org/us/va/mclean/profile/identification-bureau/idme-inc-**************/complaints
My login information was sent I got a quick response everything was professionally done correctly
Basically coming on to this video chat and basically following the process
It was a good experience and I'm satisfied. I would recommend to anyone.
My tax return was rejected, because I had ID.me I was able to attain IP Pin from the IRS very quickly.
Everything went well. I was satisfied with the experience. Thank you
Excelente si se demora un poco pero todo bien y seguro no te preguntan más de lo q es
Good and well done and I appreciate the help and the results that comes with it
Corey, the customer service representative was very professional, supportive, and effective. The system is very user friendly and efficient as well.
Mi experiencia fue muy buena, el agente súper atento y con mucha disponibilidad y disposición para ayudar.
The ID.me representative who helped verify my documents via video chat was very professional, approachable, patient, and courteous. She was very efficient and the verification process was done in less than 10 minutes. I'm very satisfied with this experience! Thank you.
This process was quick and easy. They helped me get my taxes filed after a few days of issues. Thank you!
My camera and microphone work, but didn't wotk with ID.me. I have used ID.me before. A simple two step verification should be good enough. Now they have added a third and fourth step. I was unable to sign in to the IRS and complete my tax payment because of a glich in your app.
Hello George! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
I was a little unsure of what to expect, but once I followed the simple step by step instructions my account was verified quickly and secure. I was amazed by all the discounts available out there.
This site needs allot of work done. Good luck finding the right info you need and don't have to go thru every tab to find the right thing. I'm probably gonna charged penalties because the site doesn't clearly tell you where to go to see what you need. It's all bunched up and feels like the site was made to give false hope. Not sure if my payment plan went through, no email to confirm it, just a page that says you're good but no follow up acceptance has been seen.
Hello Dane! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James. We’re glad you were able to complete your verification successfully. We appreciate your feedback! - T, ID.me