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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I had a good experience using ID me thanks for interviewing me
The face scan took a long time to start and a long time to analyze, but I all worked in the end. Better than going into an office in person.
Although I'm not good with using my phone to do things, ID.me was fine after getting upset with myself when I was unable to upload my photos. After taking a deep breath and saying you can do this, I tried it again and there it was how to upload a photo and when to take picture.
It was easy to use, fast, and secure. I've never had a more stress-free experience with the IRS.
It was easy and professional. The service provider on the video call made the process easy and fast.
Very easy to navigate and use,just ran into a glitch at the end where it said error try again, which I did with the same result. But then received an email saying it was successful. Otherwise simple and good experience.
Good and a fast process it should be at the unemployment office so that it'll be easier for the people to just sit down and just have their facial recognition recognized and all the fingerprinting and all of that in person and it'll be easier because they'll be closer
My experience was easy and user friendly. I immediately received the push notification and was instantly granted access to my records.
It took 2 days completing process which I thought would be simple and save time. Direct login would have been much faster. I do not see how it will make future logins simpler or faster.
I experienced a lot throughout this process this can make a change in my life starting with this
On a scale of Good to Excellent, I choose Excellent! The directions were simple enough to follow directions without seeking help; although, prompts for seeking help or chatting with someone for assistance was provided. The questions were extremely professional. The experience was 100%.
Muy fácil y sencillo para acceder y entender los procedimientos.
Los formularios se llenan con rapidez y especialmente con mucha seguridad.
I was a bit overwhelmed and nervous about understanding how to do all the things I had to do but if I just calm down read it go to the process I got it done so it wasn't difficult it was just more feeling intimidated a bit but like I said just slow down think about it ask for help from someone else or whatever if you need it but if I can figure out I'd say almost anyone can figure it out.
I described my experience earlier. A further question from me is; When will I ever need ID.me?
They gave me clear instructions on Id.me for incase I need to retrieve certain documents.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Larry. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me