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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I had an overall good experience. It's nice to have ease of access. I was happy to serve and appreciate all my country does for me. This is just another perk of serving.
Gracias or su ayuda fue rápido y sencillo maravilloso servicio
You have to keep resetting your password each and every time
Nice and faster security and correct thanks for the al
Well let's see everything went well until now when I'm ask to write a review for so.ething and the review wants mee to write 50 characters to be able to jubmit my review well it went from a 5 star rating down to a 3 star rating because I hate to type and don't for capta they sick too
Was a great experience, thanks very safe and convincing.
Me hicieron sentir muy bien me ayudaron a resolver mi problema muy rápido y son personas muy amables!
This was a tedious experience that required me to stay on point. Yet, it's valuable in as much that I had access to identity my self, to a live person via technology, beyond business hours.
Very good they help me and have a lot patience with me
Doable and stress free is how I felt.
Flexible and adjustable to meet my needs.
Stayed on task until our goals were accomplished.
Professional start to finish.
Thank you
The entire self-service feature is a joke. I downloaded my ID info twice, exactly as requested then it asked me for an additional ID saying they couldn't process the one I had provided. Then it disconnected me from my iPhone which I had to keep checking for codes and links to download photos and verify that I was the same person who had just punched in a code to verify my identity or downloaded photos of my IDs. And terms and conditions and privacy agreement - no way to opt out of the 100s of third party links they say they might share your PII with, because with the opt out service they link you to - the most significant links like Twitter and Amazon are unavailable. Then the video chat - which I had requested twice before it finally came up up. Audio didn't work on their end - I know mine was fine - so they had to call my phone to "chat". Linda from a Boston area code showed up on the screen and said she had to check my visage against the photo on my ID. Entire process took more than 90 minutes - and each time there was a problem I had to sign in again. And when I finally got access to IRS, it guided me to a window that said it had the data I needed, but then did not. I know Maximus had a breach of 100s of thousands of Medicare members PPI. And the Mormons now control all of the municipal archives for the U.S. Outsourcing has become the major strategy for our government (and corporations) to outsource responsibility and accountability.
Your team did a very good job. It did not take a long time at all. And they were very friendly.
Will not let me log on after I set everything up and when I try to log on It says an error occurred.
Easy to navigate all required prompts and instructions is easy to follow.
I decided to talk to the agent because i would rather do that than biometrics. So after getting over the nerves i had because i was thinking i was going to have a long interview with some agent, I realized it was pretty easy! The longest part was waiting for the next agent (which was only maybe 1 to 2 minutes). Not bad for calling in afternoon. It was actually a lot easier and faster than i was expecting. However, it was so fast i was going to ask the agent a question but it was over with so quickly I never got the chance to.
Fue una experiencia muy explicita, sin confunciones y fácil, y diría que es demasiado segura y confiable
Much easier than I expected. Helped step by step. Made it a pleasant experience
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members