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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Primero me atendió un agente en ingles y cuando le pedí un agente es español inmediatamente me comunico con uno, el que muy profesionalmente me guio en la verificación de mis datos y todo flujo fácil para los dos. Muy agradecido por la atención y la profesionalidad de los agentes
It was quick and easy the lady know exactly what she from me. The wait was not long and the way she was communicating was very professional
In short had to visit two stores before someone made it clear why I wasn't receiving verification.It should not seem like some sort of secret when a veteran needs to update their information.
No problem signing verification every was simple and easy love it love it should have more government sites like this.
My experience was good, the agent was very professional, the interview was quick and easy, hopefully this will speed up the process and start the release of My benefits.
Fue muy buena y con mucha seguridad toda la inf dada
Honestly was dreeding the verification because it was the first time that I needed to go through a video call to confirm my ID. But, was left speechless of how professional, secure, straight to the point and willingness to assist was present during the whole time. Loved the experience and props to the agent who attended the call!
It was a very good experience because l learned more what ID.me, mean and what diffent step if you want to complete your ID process of unemployment aplication.
My experience was fine, because the Agent was so helpful.
My experience was absolutely amazing. It has good security if you don't know your information or not the right face you can't get in & you will get punished for your actions
It was very simple and fast. Didn't have to wait long to talk to someone.
Fast and simple he was very helpful and nice and helpede.get into my irs account that I haven't been able to access in years
Easy and profesional.the app. Gives you what is going to be need to complete your enquireis. To thumbs up.
Very professional in introducing himself/herself
Extremely fast service
It was easy to follow and understanding, I thought it will takes time & tricky or even unsuccessfully
Instructions were easy to follow. Video meeting to verify the documents asked was pleasant. I was nervous first but not anymore. Great service. Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members