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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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At first i said dang another process of online verification and getting online help, oh well so i gave it a try and behold it was very user friendly and gave me time to find items i need to verify it was me, so that was great and then when i made an error it was easy to go back and verify. Then after i completed the process it was able to see my Tax History and it help me verify what i needed
Thanks greatly.
Muchas gracias por su atención y ayuda en estos momentos tan difíciles que estoy pasando
If anyone already have there data verified with ID.me, subsequent request of many establishments through id.me will be fast, simple and alot easier.
It was easy to setup, photo a bit tricky but made it
It was a bit involved but it was also intuitive. I did not think i would be able to do it
When u create the account and u get in everything that u are looking for is right there great job.
So much better than driving to a local govt office and waiting in line. You just need an id ( drivers license or passport or other govt issued id) and a smartphone. It took about 10 minutes. Happy to have this additional protection after discovering that someone has used my SSN.
I used ID.me to verify my husband's military service. It was very user friendly and quick.
Hello yes I had a very good experience with Karen like always
Not easy to get to finalization for people who did not grow up with computers.
I've used for myself, my spouse, family our companies and her hospital for over 10 years
Never had we had an issues and on the few times we needed support these folks were all over it
Polite patient professional through
I could not recommend them more highly for their quality of product ease of use abs top
Notch support
If you don't check them out your missing out
Es una aplicación super seguro y fácil de usar y los agentes que atienden son muy amables hablan español e inglés
The address history portion of the application was difficult and tedious. Especially the gaps in address history for those who have moved around due to circumstances, including the time of Covid is unfair.
It cost me more than an hour because I changed my phone number since I last used it. Glitch in the system and uncaring customer support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members