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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Excellent browser experience as well as diligent and effective agents who do answer customer calls quickly and give you the outcome you need without wasting time. My agent Linda J. Was very diligent and I hope that this review highlights her ability and also eagerness to do every task. I rarely make a review, but she deserves to be acknowledge. I can tell she is not a young cat and she is still focused and her goal is to accomplish a successful day giving her best. She won my appreciation because I noticed she is a hard worker and does not waste time entertaining you to win a review. She just wants to solve your issue and compete her task. Hopefully this review gives her some merit.
Everything was so easy and real understandable.it was a very good experience for me.
De principio se dudo por que hay mucha fraude y la seguridad me iso confiar
Fue muy buena la experiencia y me dio la oportunidad de hablar en mi idioma español.
The lady that I spoke to, and I'm sorry I forgot her name. She was very professional, courteous, and polite. Thank you
The best customer service and very fastest and the agent was very helpful. Well done guys
It was a good experience on this site. I appreciate it
If this was the authorization experience for a company I would take my business elsewhere. Unfortunately I can't do that with the IRS or SSA.
The process was slow and had numerous web site failures ("something went wrong...please try again later"). As a computer security professional I know that such failures often mean software vulnerabilities. I don't trust id.me with my information.
Excelente trato todo bien explicado solo esperar al siguiente paso
Much too intrustive of personal information and much too complicated for persons who are not compute saavy.
Top one is so fast to doit friendly when you scan your face is amazing how you see it no word to describe the tecnology
Excellent. Very organized. The website everything it was very important my security. Information. Very nice. Work
Still new at using it and seems a little complicated and does not really show discounts. Hoping for improvements.
It was great help better than last several years ago I did go with ID.me few time but now I am satisfied with everything they provided it.
Gracias el servicio al cliente fue perfecto
El servicio rápido y perfecto, el operador muy amable y rápido en su ayuda
The system needs improvement when it comes to mobile apps and mobile devices as well as computer devices. It's a good system but it needs improvement to the point where there needs to be a cloud system involved instead of going off of the memory of electronic devices of the individuals applying for applications or doing various processing. Me personally I had to delete a lot of photos and other things on my phone just to be able to process through the system when it comes to taking photos and send it to the federal government. Their system currently goes off of the memory of the users instead of a ultra secure cloud system, which would be more secure and will save money and time in the long run. That way the system wouldn't work off the memory of the users electronic devices which will make things way more fast and efficient as well as ultra secure.
Didn't get to where I needed to,not much else to say,and I don't appreciate being forced to say more than I needed to.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members