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ID.meReviews 9,039

4.2
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
351
value
289
shipping
169
returns
165
quality
268
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Florida
1 review
0 helpful votes
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Social Security ID
December 23, 2025

It's a great experience It's easy to use. I think it's a better system then before for it looks more secure then before at least I think so. I enjoy it.

Date of experience: December 13, 2025
Virginia
7 reviews
3 helpful votes
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ID.me is very trustworthy and is effective in protecting your identity and other important & private information. It's user-friendly and easy to access. It isn't time consuming in the least and is a company and brand that I trust. The government uses ID.me to make sure our identity is protected and confirmed to gain access to any important & private information that you wouldn't want leaked on the Internet.

Date of experience: December 13, 2025
Missouri
1 review
0 helpful votes
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Very secure
December 23, 2025

While seeing up takes a bit of time and info, it's worth it to know your info is safe and you can access it easily to make payments or whatever you need to do. Check income statements, etc etc

Date of experience: December 13, 2025
New Jersey
1 review
0 helpful votes
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ID me lo maximo
December 23, 2025

Me gustó iD me por que me trasladaron aúna vulleo llamada al instante en español gracias 🙂

Date of experience: December 13, 2025
Puerto Rico
1 review
0 helpful votes
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A lot of work with zero benefit
December 23, 2025

I agreed to sign up for id.me when I made a purchase through QUINCE in exchange for a 10% discount. It required a great deal of personal information, was time consuming and after all that I received no discount nor was there a method to remedy this problem through the retailer or ID.ME. Better to create a bogus email address to get a new customer discount while saving your personal data and time.

Date of experience: December 13, 2025
Florida
1 review
0 helpful votes
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Great to use
December 23, 2025

The process is really easy to use for a first time user. Doing the video selfie took maybe one to two minutes and it was completed on the first try.

Date of experience: December 13, 2025
Oklahoma
1 review
0 helpful votes
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Great customer service.
December 23, 2025

I had a little difficulty with my phone and uploads because I'm not young and tech savy. The 2 young men who helped on video calls were very polite and got the process finished quickly once I asked for help.

Date of experience: December 13, 2025
Illinois
1 review
0 helpful votes
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Good.
Every Entity Like Norton, McAfee or Kaspersky, Google or Apple or Microsoft tout privacy protection and you get an average of 100 Emails from useless sources. How does this happen? Will see what happens with ID.Me.

Date of experience: December 12, 2025
New Jersey
1 review
0 helpful votes
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She has first account with you under her email that us no longer valid (*******@yahoo.com), so she tried to verify under another email she currently has (*******@churchdwight.com) and went successfulky all the way through verification process just to be informed at the very end of it that verification is not possible because she provided 'wrong' email and no duplicate accounts are tolerated.
You have got to include this provision into your system, so that anyone could verify his hers identity without wasting time by contacting technical support - lets see if they ate responsive and quick to address our issue, because we have a deadline to meet!

Date of experience: December 13, 2025
Minnesota
1 review
0 helpful votes
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Works Fine
December 23, 2025

It took us two days to complete the whole process. Most of the time was trying to get and old telephone number changed. We were unable to get any help in resolving our telephone issue. However once we reached a representative that suggested ID-me it went fine.

Date of experience: December 13, 2025
California
1 review
0 helpful votes
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Horrible experience
December 22, 2025

After providing a significant amount of personal information—without clarity on why it is required—the system repeatedly produces unresolved error messages. There is no available phone support or assistance, making the process unnecessarily difficult and frustrating.

Date of experience: December 12, 2025
California
1 review
0 helpful votes
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Sad couldn't fill taxes
December 22, 2025

I couldn't file my taxes I need to do this as Trump will only give money to Americans who file taxes. I only get social security and I needed help and got none. AI had nothing for me

Date of experience: December 12, 2025
Illinois
1 review
0 helpful votes
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A Great Change
December 22, 2025

I was at first a little caught off guard by the confidence with there behavior and personality. With a little getting to know one another we shared feelings and I became comfortable and understood and was confident it was secure and legal!

Date of experience: December 12, 2025
California
1 review
0 helpful votes
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Easy Verificiation
December 22, 2025

It was easy and smooth since I've been using this account for a while now. Feels like pressure from today's politics being lifted from my shoulders.

Date of experience: December 11, 2025
Idaho
1 review
0 helpful votes
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Michael Roe
December 22, 2025

The site is not conducive to obtaining access to the desired information after following all the necessary steps to supposedly doing so.

Date of experience: December 12, 2025
Colombia
1 review
0 helpful votes
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Maiden name on bank statement
December 22, 2025

I returned to the country where I was born after my American husband passed away. In this country, I use my maiden name for my bank account and utility bills. I couldn't get through the verification process until ID.com gave me the option to "Name slightly different from the one on the documents submitted" or something like that. That detail allowed me to complete the verification because my driver's license had expired more than a year ago. I've now managed to access my Social Security account.

Date of experience: December 11, 2025
North Carolina
1 review
0 helpful votes
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Problem Resolution
December 22, 2025

Sometimes you have a problem that you need help from a real person. ID me is an excellent tool but some registration problems are unique.

Date of experience: December 12, 2025
Utah
1 review
0 helpful votes
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Cumbersome and of no value!
December 21, 2025

Took a lot longer than anticipated or advertised. It is of no value. They take all your personal info. Hackers will eventually get in.

Date of experience: December 10, 2025
Nevada
1 review
0 helpful votes
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A useful service
December 21, 2025

ID.me makes it much easier to contact the Veterans Administration and other government sites when I need access. I feel confident in the security and privacy of my information.

Date of experience: December 11, 2025
Texas
1 review
0 helpful votes
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Like a trip down the rabbit hole 🕳
December 20, 2025

This id.me is not for the faint of heart. Like everything now it's a tool that helps you navigate the unknown depths of the cyber world. But is your information safe? You don't get to talk to anyone that can help you out, and have to put out personal information that can be used by the boogey men, so ask yourself if it's worth the risk. I hope it was for me?

Date of experience: December 10, 2025