From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
The process of verification is excellent didn't encounter any difficulties in every steps of the way
My experience is bery good I like to get idme because I need help & the workers ido that job very food
Great quick video chat very quick feedback and fast service the live customer service even on Sunday at midnight
Professional service they are very fast accurate. The process was so easy and straightforward. I will like to continue to use it in any other endeavor
Experience was awful. You make the assumption that everybody grew up in a classroom with a laptop in their face. I was still using a manual typewriter in high school. The ID is not geared towards the elderly or the social security group and you makes assumptions that they can afford if a computer and or internet access and that everybody has internet access 100% of the time that they live in a big city and have all the comforts of everything that is reliable. So y'all keep on sitting there telling people that they need to be accepting of others that are not like you yet you vilify the elderly for being old-fashioned for being old for having values so no I don't like the ID me it's a third party person for one and two it's just playing too complicated.
I wasn't sure if ID. Me could help me or not, so I took the chance. I'm glad I did because they were able to help me in ways I didn't think they could. I am so thankful to them for what all they could do for me.
Great experience. Easy to use. Excellent security verification. Will refer to everyone. Suited for my needs
This is a difficult ask for older individuals who only use a phone for calls or texts. I didn't know how to use the camera and never took a selfie so was very distraught to even understand what was needed and had to call a family member to explain it. Same with Video calls as I have never made or received one. There should be another way for older people to do this without creating undue stress and anxiety
Muy fácil y rapido se lo recomiendo a otros usuarios al 💯%... mm.
It's very secure. So much that I can't even log in. It's very frustrating especially when I really need to log in to do something but can't.
I used with SSA and it was easy. Follow instructions and it is easy. Try it and I am sure you will like it
It has been a horror story creating a simple login to Myhealthevet. I spent several hours creating a new login only to bounced between screens and redirected to relogin and redo the same processes over and over and over.
Somewhat intimidating start with multiple steps. Must be patient and allow sufficient time during process of establishing account.
This was very helpful and Informative service that made me feel very comfortable. I would recommend the service to anyone. Thanks.
It was ok, not the easiest to navigate, but I was able to get the info I needed. I can't offer any more information than that.
Someone frustrating at first but patience and perseverance got me through it at the time I was using the the website it was somewhat frustrating but I had to step back regroup and complete my identification with ID me but anyway after a week I got through it and hopefully I'll be able to get my benefits as soon as possible I hope and pray that this is enough characters to fulfill this review I just have to tell my friends that when they do go through this process of using ID me which is required by the state in order to receive benefits is to be patient write it down and make sure everything is right thank you
Muy sastifactoria me gusto la tension con la que me atendieron ypudieronresolber mi y dentidad y fueron muy amables
If you are not familiar, you will need assistance to complete. Overall i think ID. Me is worth having considering the world we are living in.
"The service was truly excellent. They were extremely efficient, respectful of my time, and completed everything quickly without any unnecessary delays. I am extremely satisfied with the entire experience."
Quick and easy very convenient this is my first time using Idme and as a customer I'm very satisfied
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members