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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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At first, I felt overwhelmed with the "oh no one more step of security" feeling, however it's laid out in an easy step by step process, it was easy to leave and then return later with the information and documents you needed in order to continue the process. The video chat at the end was awesome!
I wasn't pleased when I got all these prompts for a new way to sign in. I'm in my 70's and I don't like technology changes. However, this was fairly easy. They reassured throughout that this was a secure system and the new way would be even more secure. Jump in, don't be afraid.
Did not make me feel stupid. I would recommend them.
Satisfied, easily read out questions, and answers, thanks
Absolutely no issues with my experience. I requested to transfer the call to my phone instead of my PC and Pablo readily accomodated my request.
My agent was very friendly easy to understand. She took her time and explained in the best way. She deserves 10 *Stars.
I use ID.ME only. Other systems necessary to log in are far more difficult to navigate. (More than) sometimes other systems don't work. I need to use VA for prescriptions and appointments regularly and occasionally to communicate with my primary provider. I also log in to treasury to pay my co-pays. If I can't get in, frustration maxes my PTSD. ID.Me always seems to work. Government systems can be impossible. You folks go the extra mile.
Excelente experiencia con el sistema, es educativo.
Was amazing experience verifying my identity in a very fast way
Would fill out requested information click next and would be taken back to first screen to enter all the information again. This is way more complicated than it should be!
Its a fast and simple form. Easy to follow direction. No stress nor worries, if you follow the instructions. Also, I felt safe filling out my personal information.
My experience with Id.me was fast and easy and the process was not that long. The person I had the video interview was very professional and thorough. I am glad I went through this process and get my ID verified.
Awesome, I feel the steps that they took to keep my account safe and to make sure it was me it was a great job.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members