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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I believe that something no matter what I did to complete everything
It was amazing. I was very upset when I did know where to turn and an angel answered the phone and changed by day.
Amazing they help anyway they can great customers service
Thank you for caring about my personal private acts.
So nice and reassuring to work with ID.me. The agent moved in a good pace and always kept me engaged.
I had a welcoming, friendly, professional well experience using this process to identify me. I recommend this process to future people needing help.
In the IRS verification request and Tax return online question and answer link there were a great deal of steps that required specific information which was for the most part relatively simple. Having the answers for the questions relating to 1040 tax return you needed to have that information available which for me was a bit awkward as my tax form was in a folder that I needed to access. I was able to figure out how access what I need and then came photo identity that was somewhat difficult and a video that took some doing. Last but not least I able to get all of the information needed to complete the verification. One must be prepared and understand the end purpose of getting through the process.
Absolutely unsatisfied with the recent experience, very unprofessional and unhelpful team. Keep asking the same question and help, still nothing was done by the team other than referring to here and there or send an email from the other account...
ID.me was very thorough and precise on identifying me. I feel confident as can be that ID.me have my back. Therefore, for the most part, I feel secure.
It is very convenient to apply.
Really need some money to use because abruptly to be laid off. I have no any money to be saved. Thank you for your help.
The wait to join video was faster than the count down on the screen. It was fast smooth and done in no
Time
Signing up could/should easier and less cumbersome. It will take some of you longer to complete than it should.
It was very professional and it went smooth. She was very respectful and nice. Im going give it 5 stars.
I was lost but she helped so much extremely helpful
Unable to verify online...but after a virtual call from an ID Verify Rep. The process took no longer than 3 minutes, and my ID was verified within a matter of 2 minutes
Very easy and convenient. It was a little slow to load pages. But it recognized me easily and fast unlike when my husband uses it :)
Never had to ID myself like this, it's a good idea to make sure people do not scam.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members