On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very satisfied with the help ID.me answered all my question
Love the idea that we have go through this so it's not easy for someone else to access your account.
Thank you so much everything. It was very, very good.
Id.me is literally the worst identity verification ever. Customer service sucks. Don't allow your account to get suspended because you will be out of luck. They will ask you to open a ticket and will not respond or try to resolve the issue. No customer agent to speak with because they do not have a number. Your whole entire life is literally in their hands. They will frustrate you. Everyone is having problems with them and some people have complained that id.me closes the tickets right after you opened it. This company is the most useless and God forsaking company ever.
ID.me was simple and easy to use. I always have anxiety doing new things. But ID.me was really easy to read, easy to understand, and easy to use.
Everything went smoothly. Fast, easy and they forwarded to the company requesting the information right away.
Extremely difficult to complete the application. The first part is easy but getting back to the browser was a nightmare for an elderly person. After 3 days spending a few hours a day, I finally asked my grandson for help. He couldn't do it either. I finally took the second option to chat with someone. She verified my information & I was all set. I recommend doing the second option that takes a little longer.
The time in that you have to sit wait for it to on
Just works to collet info to big bother, once you complete the whole process, the entity who requires the use of this ID, doesn't take the informatio, you need to complete all over again, it is a waste of time
Forced to use this to create an IRS account. Honestly pleasantly surprised at some aspects—clear well designed forms and little touches like the system texted my phone a link to take photos of documents. Agents I spoke to were personal, polite and efficient. HOWEVER, this process took 45 minutes because of tech failures was was frustrating as h**l. The system scanned my ids first, which I'm a pro at. Scans were clear. But it failed and dumped me into alternate process. Finally made it to my first video call which I thought was the finish line, and the agent's call dropped. I waited for 10 mins in the room for them to come back but they never did. Searched in vain for a way to continue the process, but was forced instead to restart the entire process, rescanning drivers license and passports etc.
Was offered to use ID.me for a discount from a merchant and found I could not use with the current promo they were offering, which was fine. I understand there are limits.
Recently used ID.me and found it quite easy to use. The technology to do my identification was fast and high tech. I was impressed!
See survey answers... And then if you look at them come back and compare it to this answer because whatever I wrote previously about being a veteran and using my driver's license as a valid form of identification and proof that I'm actually a veteran still sticks.
The verification process was simple and quick. It was was completed in 7 mins.
Trying to log into a government site today I had to verify my ID several times, what should have taken a few minutes became several hours, today was not unusual from experiences I have had. I recently moved and need to change my address however have not been able to log in to make those changes due to having a new address and phone number. I am also not able to access my medical records or the site that handles my prescriptions and appointments. As a disabled veteran I find this unacceptable.
Hello! I.D. Me is easy and secure! The questions are simple and straightforward, I provided information that I knew of hand or could easily find in a quick internet search. The process of providing the information took less time then actually registering. The registration process was your standard everyday app sign up. Don't stress ID me, super easy!
The app kicked me out several times and I had to start all over,then the virtual app kept on sending me wrong information on how to log on.It took me 45 minutes to finally finish this process.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members