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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Is used to hurt people, they don't care how families are affected just for the request of this process.
My expectation in getting a secure identifier for government access to data was that eventually a unique pin-like identifier would be assigned me. The process at times seemed confusingly cyclical but eventually I understood and felt secure signin occurred.
I found this site to have simplified the process of obtaining my Tax information, easy to use, and provided results within minutes. I'm wondering where have they been all of the years that I spent frustrated because the information was not at all easy to obtain in previous years from the IRS directly on their website. In the past, after I was unable to get this information online from the IRS website, I'd have to figure out which office location would be the right location to visit, then wait on long lines juat to order a copy of my transcript, and have it sent by snail mail that took weeks to arrive.
Thanks to ID.ME I no longer have to wait, I received my information immediately and was able to print it out, save to my computer within minutes.
Easy to navigate. I was pleasantly pleased with the ease of navigating the system
It was very frustrating trying to log in with IDme. My broker was unsuccessful in trying to help me after 30 minutes. I tried twice and home and finally called and then had to log in through the Social Sec Admin and it still wasn't easy.
It was easy just read all the stuff and follow the directions.
Excellent Amazing fantastic I hope they get better and better excellent expert
Too cumbersome It's too troublesome. I need help from others to complete it.
Took maybe 10 minutes it was a simple smooth process. Much better then having to drive to a office wait in line. It was so easy very satisfied
Spent multiple days trying to sign in, but ID.me said no thanks.
At ninety have not kept up with the latest.
Also not as alert.
I am thankful for the opportunity to utilize the program as I created a situation to use it.
The ID.me process was fast and easy. It required a few simple steps, and then I was done.
I used ID.me to get discounts as a nurse in stores and app like under-armour etc. today i was able to use it to get my IRS transcript very fast, easy and secure you know how hard it is to get IRS on phone, but with ID.ME you can access any of your information needed from IRS.
This experience was efficient and quick. My problem was resolved to my satisfaction.
I was surprised at the ease of instructions to follow to create the account and if I can do it, anyone can do it!
Gives a lot off support confidence, and help to understand what are you doing
It was great. I felt validated. My privacy and benefits as a tax paying citizen are secured! THANKS TO THE WHOLE ID ME STAFF. SINCERELY *** - ** - ****
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members