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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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This process was the most comfortable one I've experienced up to date. The interface felt really user friendly. The structure of the process makes it feel less stressful.
The learning curve is long. I suppose if someone needed help with it, I could now speak knowledgeably on the process. It would have help me if I had read over the entire instructions at least 3 times before jumping in. As it is, it's the only game in town for secure payments to the IRS, and it is doable. The agent helping me with the zoom verification process was very patient.
We have ATT as carrier, and we kept getting rejected once we started getting the 6 digit confirm codes; they were not being accepted once they hit our three cell phones; we talked to ATT, finally resolved some issue they have created by receiving ID.me 6 digit pass codes...once they remove the glitch, it was no problem to complete the setup tasks.
Took too much time. An option that does not require a mug shot needs to be given for people who are tax paying American citizens.
I've been using ID.me for a few years as a military Veteran. I have disabilities that make it hard for me to do all the things needed to keep my ID secure. ID.me has helped me by providing methods that I can use to access my federal websites. I feel confident that these methods are being used to help me do what I need to do and take a lot of stress out of asking others for assistance.
Excelente, muy fácil de acceder y muy buena verificación de identidad, muy seguro todo.
It was very complete, fairly easy. Pretty quick but didn't expect to have to scan my license but it was easy to do!
It is always good to keep our identification secure and stay safe from the scammers. Great idea, Keep it up.
With help from my caregiver I wouldn't have been able to complete this ID.me. I am not computer savvy.
I thought it was nice to have a one on one with a person and not a robot to verify you as a person on the other end. Great idea to keep down on fraudulent peices of lieing $#*! scum bags.
The experience was quick and painless. I felt like my credentials and information was being treated securely.
It was the best way to get my verification done and be able to do my W2 in January, I have done them for 15 years and to have to renew my verification at my age was a real scare to me on how to do it. ID.me was the bestt and so was a lady named Sharon.
First and foremost I am thankful for my Liveagent she was sweet and helpful. If you are a first time user it can be discouraging but just take your time and read all of your options. Overall, easy service!
The process to sign up is easy, fast and gives a significant discount! On brand name shops like Yeti I saved $150 off $500 product, pretty awesome!
A+ fácil de llenar y enviar información, aunque el personal que mé toco no hablo español, me ayudo a que pudiera entenderla.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members