From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Excelente, buen trato, fácil de operar y muy amigable, seguro y confiable. También la entrevista facilita la comprensión y la solución
Easy to use. Secure and fast to respond. An overall, very, user friendly experience.
This app was directly responsible for helping me gain assistance with food and benefits. After I became homeless suddenly. For 2 miserable years
Excellent no problems convenient an fast Safe and easy, helpful, I love it It's as simple as 1 2 3. I would recommend this to anyone for safety precautions.
Good job fixing problems it was easy fast and quick never knew how easy it was too use I love if me,...
Hard to log on and get verification I would recommend to make it easier because people that have disabilities that can't read or spell. Have a very hard time understanding a lot of the.
When trying to upload a driver's license on a smart phone, do NOT choose 'camera" or " video." Take front & back photos of license or other ID ahead of time to download into your phone camera's picture storage & then select the "media" icon for uploading the ID photos, avoiding ID.me's messaging that it cannot find its own website.
ID me is a great service when compared to searching all the Federal govt sites and choices. But there is still an issue with limited issues/choices offered. I have a fraud issue to report to the IRS. There was no way to choose or suggest a subject not offered on the site. I still ended up going to the internet and searching for required forms to file with the IRS. But for what it offers it is very useful.
Creating an ID.me.account to have my identity verified was so easy. They provided me with a PIN or Code for me to provide it to the Social Security representative that was going to help me.
I'm excited because following easy steps, I could get a free ticket to enter to Sea World and take a guess.
This is such an amazing thing for people because it's save and secure.love the idea.me it's easy to do nothing hard about it. Taking the photos wasn't hard either like most u have to keep taking your pictures over and over but with this it was on first try.
The process was very clear, short and fast. It helped me solving my problem. I felt kind of nervous at some point but the agent who called me was very patient and kind. Good experience.
Go to place to get things done quickly. It quick and easy to upload documents and to do the selfie. Just make sure ur hair is done lol
Laborious but worth it. The idea of biometrics is excellent, and I wish is used at the voting booth.
Easy access to my IRS and social security accounts. ID me makes it easier to log onto my accounts. No hassles logging in.
Friendly, nice helpful Dave helped me finish everything I needed to accomplish. I would definitely recommend it to somebody else and tell everybody how easy it was and how helpful it was.
If you can help me, please help me I need to login. I'm gonna do my payment.please help me if you can help me
Spending to much time to get my docs upload right, however after this the rest was not that bad.
I would like to suggest that it could be a government department dedicated just to help people to sign up, educated people well.
Less then 7 minutes to do this and easy to prossed an easy app also my personal Tax man service show me this and is very helpful to do it
How was lucky I had a laptop with a funcional webcam, so I could finish the process. I think what would happen If I couldnt use a laptop.The lady who make the video call was very polite and helpfull.
I have used ID.me for several years. Where ID.me is accepted, it reduces the need for multiple IDs or to go through a lengthy ID verification process with a newly visited agency.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members