From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
The ID.me customer service agent was very nice and professional.
Why change the existing log ins on a government site to this junk? I was happy with a standard irs.gov account.
Rapida y excelente es un beneficio para muchas cosas.
I have been trying for 4 days to access the ID.me system so I can make an EFTPS tax payment.
I have not been able to access it... I am very frustrated... there is no CUSTOMER SUPPORT... ONLY AUTOMATION AND ROBOTS... NO HELP
The process was so easy. Used my phone to take photos and upload, anyone can follow the instructions. Quick and felt safe and secure!
The instructions given to identify oneself was inaccurate.
He was very professional, helpful and clear to understand.
Quick and easy the service rep was very friendly and helped me through the process
It was kind of frustrating I had someone by my side help me with the process and even for him it was confusing.
Tom from the savannah Georgia office was very patient with me. I'm very inexperienced with this process and he helped me through the entire process very patiently. He deserves a serious raise and bonus because of how helpful he is. A plus
Need copies of actual filed documents for tax year 2021
Quite horrible to use. The links they send to your phone fail with "low memory" on your phone, even though there's 30+ GB free. Their site won't take a scanned image of your passport - either incompetence or maybe not enough money in selling passport images. You can't use a web cam on a PC to for the image, only on your phone, otherwise you get the ever-informational "there was a problem" error. Incompetence rules at id.me! But I guess that matters little with a big government contract in your pocket, where failure is rewarded with more money!
Open offices for people to see and speak to someone live. There you'll see who you are dealing with
ID.me provided an efficient, fast and secure way to verify my identity. The video process was implemented quickly and fuss-free, following fast upload of identity documents. There was sufficient guidance through prompts during the entire upload process. I highly recommend this third party provider for verification services.
I was able to use a friendly system. I might of have had a few questions but was able to move forward with registration.
Fast...after gathering the few items i needed. But first read about the instructions over and over.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members