From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
When you explain that there is a mistake, you are asked to check all answers. The mistake is not highlighted.
I've used this format for several identification purposes and it's incredibly easy and concise. No over explanation of what you need and once you've submitted, you know within a minute if you're verified. Love it!
Fast, Simple, Timely, and very professional….best of all they got the job done!
Easy and secure very good and easy people friendly good results very satisfied
I don't think I should have to do the whole process every time I try using it
It was very difficult but the main objective is to be patient
My experience was really easy and fast, I am not good at computer stuff at all and at 62 yrs old I don't really like having to deal with online stuff but this process was quick and easy even for me.
Confusing, why did I have to create a ID.me account after logging in to uc.pa.gov? I already verified I am who I am, why is it required to do it again via ID.me? Didn't make any sense.
The interview with the ID.me representative was quick, easy, and professional.
The website was easy to navigate. I quickly finished setting up my account and was connected right back with my Cox account.
My agent was so helpful and had patience for me and took his time and waited while I was getting my if and Snn
Excelente equipo de ayuda y muy profesionales. Explican muy bien como utilizar la pagina.
Very good, I love this app so much. I just don't get why I have to do l if this but other than that a good app to use.
I didn't have to wait long for her. She did her job well. She was very professional.
This site is simple to use and quickly validates your information
Unable to get help through support. Emailed multiple times and no response. Chat function which they recommended not working for 3 days in a row.
Very fast and helpful. Was able to get through the process in a pretty reasonable time. The instructions were very clear and easy to follow. Overall just a easy experience.
Exceptional service with cutting edge technology paired to offer the best online experience available today.
Kept getting not able to complete.Finally after much frustration customer service had me jump through hoops to get some other e mail off my account.Then had to use an outdated system after military system froze for thr 3rd time.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members