From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Get the discount easily and quickly
Once you upload your documents, like ID picture, then just wait 1-2 minutes, you will be approved!
Exactly delivered all my questions was answered my time wasn't wasted and I'm get stuff in order for a financial future
ID.me makes verification through other sites extremely easy and takes the frustration of setting up accounts to log in.
Tried to get into my account showed that I was putting in the wrong email address and or password. Put a request in for a new password and they said I'm already entered into the account.
Fue muy buena la atención y rápida me gustó me gustó mucho la atención fue sactifactoria
I used my iphone. Kept getting "CHANGE REJECTED" without any explanation - to fix this problem. Scan driver license and passport onto your pc and use your pc to complete process. When asked select "do not have an iphone" you will get a live agent to help you
Code generator sucked 30+ minutes without giving me the correct code
Quick easy and really professional and it was done in a timely manner
Fairly quick, not to much hassle. If you're a veteran, this is something you should get done as soon as you can to take advantage of your benefits.
It was great and Nora help me though it all and she was great and I enjoyed getting help form her and y'all is just some good people
Very satisfied with the help ID.me answered all my question
Love the idea that we have go through this so it's not easy for someone else to access your account.
Thank you so much everything. It was very, very good.
Id.me is literally the worst identity verification ever. Customer service sucks. Don't allow your account to get suspended because you will be out of luck. They will ask you to open a ticket and will not respond or try to resolve the issue. No customer agent to speak with because they do not have a number. Your whole entire life is literally in their hands. They will frustrate you. Everyone is having problems with them and some people have complained that id.me closes the tickets right after you opened it. This company is the most useless and God forsaking company ever.
ID.me was simple and easy to use. I always have anxiety doing new things. But ID.me was really easy to read, easy to understand, and easy to use.
Everything went smoothly. Fast, easy and they forwarded to the company requesting the information right away.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members