From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
I scanned the code on the IRS letter and followed the step by step directions and now I don't owe the IRS eleven dollars. Yay! Very easy.
When I was first asked to verify my identity with ID.me I felt intimidated because I didn't think I could understand it or how it worked. So, don't feel intimidated if you are ever asked to us ID.me.
I was able to get verified fast and secure so I could get to the information I was trying to open. They sent me a text and I had no problems with their site services
Profesional y eficiente, buen trato y atención, solo los tiempos de espera son muy largos
Outstanding service; over delivered but under promised.
Phone was answered promptly, time on hold was accurately assessed, person who assisted: knowledgeable, professional, courteous, and most importantly, when prompted---devoid of 5 extra minutes of "Mam", and a repetition of the the entire prior dialogue each time a question was asked.
To much crap just to set up and why would anyone want to get my information about me with crappy credit rating and no money in my bank account.
Pleasant while a sat and experienced the I.D me program
Went great will recommend this to others very personal agent on time meet call
Thanks for all the help, this as been amazing i truly love this web site
Being old, I was hesitant to attempt the process, but to my delight, it was very easy to accomplish! I wish every online process were so streamlined and easy to follow.
It was very User friendly, I was very easily able to navigate my way through the process. The Doc's I had to produce were easily obtainable for me and should be for most. 5
It does make me nervous about how ID ME will keep my data safe if there is a breach. The name alone may invite data intrusion.
Fue un excelente servicio,
Estoy muy agradecido y complacido con esta plataforma
Gracias por todo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members