From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Unfortunately, my self initiated ID.Me Logon attempt was unsuccessful. But, I didn't realize this as I never saw an error message. After waiting the recommended 15 days and not receiving the confirmation email, I set up a physical appointment at the unemployment center. The agent explained that my logon effort failed and that I had to start all over again. She said that there was an extra step that I missed. She was unable to fast track me and recommended I re-visit the unemployment center in 15 days to re-check the ID.Me Logon. This situation has prevented the start of unemployment benefits.
I would like to know it's over and done with.
Time consuming
I'm grateful to this company for helping me with a matter regarding my taxes. They were very helpful. Please check them out if you can. Thanks.
About 10 attemptsjustto log in, hard to maneuver, had all was asked for but only 2 things were askked for after I got in,still not sure I made any progress.
Enrollment was fast, easy and went very smoothly. Just a few quick steps and the verification happened almost immediately.
VERY HELPFUL WITH IRS CHANGES AND INSTRUCTIONS, IN PREPARING THE NEW REQUIREMENTS FOR THE 1099 FOR 1022.
The use of ID.me for signing up for a discount with a local store was easy and fast. I had apprehensions about using ID.me because of my previous experience with trying to get my veteran's identification card (several years ago and hectic). Now I feel like I can go to ID.me without any hesitation. ID.me guides you easily through the process, and it fast.
Seem to be very difficult to use my cell phone. Maybe it's my age
There was an IRS matter I was aware of that needed to be resolved quickly and ID.me helped me get into my account and get the issue resolved for the next business day.
I never heard of ID.ME before I went to purchase a new vehicle and they said I needed an authorization number to prove I was a military veteran. I'm 78 years old and not real computer literate. I had to download a copy of my DD214 into the program. Never did anything like this before. Took about an hour to photo on my phone, then get phone attached to computer, then find the picture and get it to a place I could send it to ID.Me. I got a couple of messages that there was a code in my e-mail. I found that but don't believe I ever used it? Apparently everything worked because I did get the authorization number. I was totally lost to the point af turning down the discount. My lovely wife told me to keep trying and finely it worked.
Thought I had it done when I first signed up for New Jersey Unemployment turned out 30 days later I found out I did not have it right New Jersey Unemployment people are no help. Still don't know if I have ID me right? Bye-bye thank you.
It was hard for me because I don't know how to do this
Received notice from IRS about money owed without a lot of explanation why. Wanted to know more and ended up getting ID.me, which was a very easy/smoooth/safe process. Was then able to see the exact information I needed.
Quick and easy to use, 50 characters or words? Flat desk top and everything goes smoothly. 8 char.to go.
Each time you have to enter all information again and again
Was easy to sign up for ID.Me. Had to have this account for military purposes, Had completed the application and received my access within minutes.
My experience with this program was somewhat confusing. I advise anyone that uses this program to have all your documents ready and if you have problems do the video chat. It will help you and save a lot of time. The actual program is simple if you take your time and read the directions.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members