From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Loved how quick it was to use this app it helped me with my pictures I down loaded to this app I was also able to get my discount after verified.the tech was so helpful he was quick and showed me step by step on how to get identify myself.
Having to go through ID.me discourages me from using websites would otherwise use frequently.
CAN'T GET THE CERUSTOP WAX FILTERS I NEED FOR MY HEARING AIDS. HAVE CALLED THE *******200 PHONE NUMBER AND CAN NEVER GET THROUGH. HAVE SEND E MAILS AND GET NO REPLY. TRIED TO GET SET UP SO I CAN ORDER ON -LINE AND EVEN THAT WON'T WORK.
The process is very intrusive, and I feel very unncessary. I was very uncomfortable when they use my cell phone camera to take a picture of me for their data base. If you object, you are not allowed to use the Comm of Mass or the IRS websites for tax filing. When I posted this, a thumbnail picture appeared that I have no knowledge of or agreed to.
The girl I talked to was very nice and understands
Fast easy to get though don't take long to fail out
If you try to get ID me account set up online that's a freaking nightmare the only way you can actually accomplish it is to keep trying until they tell you to contact customer support and do a video and the people there will help you get it set up otherwise it's a nightmare
I had a great experience because the process is so simple and fast!
In previous years and experiences I didn't like the verification process. This time super easy.
It took several hours to complete the process as none of my live video pictures were acceptable. If you don't have high speed internet, you will have trouble
I haven't used it yet and don't know how yet but pretty easy sign up
The agent was very helpful very knowledgeable and very patient.We got cut off twice but the agent stayed with until we were able to connect.
Excelente y rápido protegen la seguridad del cliente
Atención excelente y muy entendible de la persona que me atendió
Took many attempts over several days and still having problems with error messages after verification that I entered proper information
I'm satisfied with approachable and patient staff. It's my great experience and very convinient to meet my needs. Thank you so much
Horrible.was sent to all different places and none of them fixed the problem, which was the ability to sign in and pay my Federal deposit.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members