From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Not for people who are not savvy. It was very hard to understand all that was told to me. After awhile I finally got it.
Facil y sencillo, muy eficaz el servicio, amable y educado el operador.
Very nice and professional. I was on hold for a long time. The video was clear and I was able to hear him
They warn it could take 5-10 minutes just to get logged in. They didn't lie. Way too much information required.
I had a lot of issues getting my ID.me account set up! I called customer support and they walked me through it
I got a good help quickly and clearly tuve una grata experiencia me tomo algo de tiempo adaptarme pero al final creo que vale la pena aprender nuevas formas de verificacion y poder navegar dentro de sitio web
Please my account is temporarily locked
And I need it to be active again
I'm 67 years old, not very computer savvy. But I was able to navigate the system and able to obtain the information I needed.
Good review and a way to retain information about people experiencing
My experience was great! The staff was friendly and knowledgeable.
I learned everything I needed to know for filing my UI claims and more.
I understood after reviewing details and submitting information
Hi!
When I go to certify my weekly unemployment claim, I go to dol.my.gov
This then takes me to NY.GOV ID
When I try to sign in, I get a message that says that I do not have permission to preform the requested action
What should I do to correct it?
Thank You!
David Gittleman
*******361
It was in detailed follow steps. It explained what you needed, it would tell you how long each step was gonna be. If I had to I'd my self again I would definitely use ID.me
The real time video with representative is a awesome tool to secure your identity from being hacked Thanks again
Simple is always best when comes to customer service. In my past, I was a public speaker and companies wanted me to return, because my presentations were easy to understand. I am retired now and still get request.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members