From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
A little less waiting time, other than perfect and very convenient.
The agent was very helpful, and very cleared on what it was need for me to provide, it just made it so easy and fast to complete the process
I had a very pleasant and assuring experience with them they are very secure and safe and the agent that I video chatted with was very professional
Pleased with workflow for self registering - seamless transition to phone to get ID info and selfie and transfer back to web page when done. Was able to connect up with my preferred MFA app with no problems at all.
Nice when it works well! Thank you!
It was an easy process. The person I talked to was very polite.
There is no one in theLafayette office that can walk you through this-I was told they are no allowed to. I got help from an office in Crowley. I was signed up the old way. I was now in the system…until I tried to enter work searches. I had to do the ID me stuff. The selfie was a pain.
It was Quick and professional easy to move through
It was a wonderful experience and the process was very easy and fast in performance and response
I had a friend help me and We thought it was for Charities and Non-profits. I am not that great on computers and the rest is history. Sure hope someone else does not make the same mistake.
It is so easy to fall victim to online identity and information theft, I was very pleased to see new steps taken to aide in prevention of this potential threat. Verifying with ID.me was a fast and simple process to ensure safe and secure online access. The measures taken made me feel that my private information is top priority. Some of the top features included uploading photos of my ID, a brief video of my face in real time to compare with the ID photo, text and email codes, and review of current information. I feel much more protected having these added steps in place.
As I said before it's awesome to be a part of something that is going to support you and as long as you're honest your organization will do what it can to help you so thank you
Was on a site that needed verification, had a link to ID.me. Took me to the site, a few questions and
Quick verification allowed me to get back on task very quickly.
Well it wasn't easy. I was trying to use Idme for a military discount on my
Verizon phone service.
1st I tried on my own
2nd I asked Verizon tech for help we were not successful. She suggested I go to a Verizon store.
3rd. The Verizon rep finally got it after 45 minutes of trying.
I'm not sure who is at fault here but it was not an easy process.
My experience with ID me was great simple and successful to verify my account the agent that assisted me was very professional in accommodating
Great experience. I was a little hesitant using this system as I am not the best at computers and such. I soon found out that this is a very easy and user friendly system and I feel very confident in this experience.
You just need to upload your drivers license and let facial recognition recognize you and your done. You also plug in a code when they message you. Easy. Fast.
For those paperwork to be loaded, if you have Facebook send a picture of your paperwork to your Facebook message. Than when it ask you to upload your paperwork go to Facebook message.
I definitely feel safe and secure knowing that their services are keeping my information and identity out of the wrong hands.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members