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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Quick and Easy-- I highly recommend the website to anyone who needs to verify their identity.
It's good.
Sow I'm very like applications.
Sow very good.
It was fast and he knew all the steps so it went very well
Setting up the account was easy enough, but uploading documents was a joke. Was required to do it 4 times each and then it still didn't verify my identity. Then the video selfie required 4 times and it didn't work either. Such a terrible feeling not being able to prove you're you!
I guess I didn't have to have a computer operation degree to grasp hold to the instructions of I.D verification, just able to read a little bit
AT first as was worn ding but when it was all said and done I felt I had did something right thanks ID me
It easy and not stressful and that what I really like to advice any other who want to verify their identity
It was good and very helpful after all, although I spend quite a long time waiting for codes and links
Over a week and my credentials have not been verified.
This application provides fast and accurate service which makes the navigation very easy.
Very helpful also important for very important documents
To verify my identity was pretty much safe.able to get in my benefit statement for Affordable Cost Program.
This company is by far the easiest and quickest way to get verified! Highly recommend them
My experience was providing the documentation to prove my identity so that I could utilize IRS services. A very simple process which took very little time.
First day ended up calling helpline after having trouble he put me on hold and would get right back to me. I waited 20 minutes and he never even verified he was there. Tried second day and used passport card. Should have used passport. There was nothing available to take photo of backside. Being a first time user I was very disappointed but at least I was able to submit this and now I'll wait 2 or 3 days for my final verification.
It was real essay...and went real fast...the longest time I had to wait was for agent and that 5minutes...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members