Overview
ID.me has a rating of 4.2 stars from 29,526 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
I have tried for hours to get my photos to be accepted. I have done everything asked and still no approval. I am just trying to access a document on IRS. You people have made this impossible.
The service was fast and easy to follow the instructions. I did the whole identification in my spare time at work it took me less than 10 minutes. I was impressed by the fastness of their service.
Hello Fermin! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
This app is about as worthless at the government that sent me to them. I will gladly add 30 more words to say just how disgusted I am with them. It's beyond garbage... Just like the government.
Hello, we are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon! IDme Social Response Team
As I said before it's awesome to be a part of something that is going to support you and as long as you're honest your organization will do what it can to help you so thank you
It was a real hassle to get my refund in order hopefully all this work will be over soon because I am working hard to get my money back and I am not able to because of the identity issue
They did a very good job on getting you identified in a timely. That is not so time consuming. These days and time. Employee just want it do right and fast. Thats what they do. GREAT JOB
Hello Reginàld! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I truly have a different opinion I had heard that it was really hard for someone to get in touch with you, but today I can tell you it's really easy and they're really helpful and professional!
Hello Rita! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
When starts it was a little bit hard because it is something new but as soon you follow the steps and have all the requirements that they ask u… the rest it is very easy and faster
Efficient secure was easier than expected I was referred by D arrows tax service. It was so easy I ended up not being able to file last year due to securing identity. This made everything so easy
Hello Michelle! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was having a difficult time getting connected to my Verified Agent by video chat due to problems on my end. She went above and beyond to help me to correct this problem. She was very professional.
Hello Anna! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
How many times have you lost a password, a code and the second worst thing pops up on your cell phone or home computer obviously the first thing is the blue screen of death the second is we must first confirm your identity! And everything on the inside of you screams noooooooooooooooooo!
Then you log on to id.me and your prayers will be answered!
I am a real person don't know this company from Adam nor anyone that works there I haven't been paid I'm saying this because this id.me is the easiest ID verification.com app whatever you want to call it in my opinion on the web or on the concrete you're done and verified if you have the appropriate documents in 3 minutes. It's the software that they use accompanied with your camera and it can be a crap camera but it's their software that is the niche and it is good, real good. It doesn't take a PhD to navigate it's just abc123 and congratulations you have been verified and that's verified throughout the federal government state government wherever in the United States of America kudos it's a whole team effort and you guys did an amazing job.
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
After getting all my documents ready for ID.ME registration, I felt my account was made very secure. My Customer Service Representative was so awesome navigating through the process.
Hello Dawn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was able to register myself easily, I got my pictures taken, and was verified readily. That was great. But the problem I have is thaT THE MAIN REASON I LOGGED INTO THE WEBSITE WAS NOT FULFILLED. THE STATE OF NC DEMANDS MY IRS RETURN STATEMENT FOR 2009. THEY GARNISHED MY INCOME TAX RETURN FOR 2021 BECAUSE THEY SAID I OWE THEM FOR 2009. IN 2009 I LIVED IN TEXAS AND DID. NOT WORK IN NC. THEY ARE CHARGING ME OVER $2,000 FOR THAT AND SAID THE ONLY WAY MY NAME IS CLEARED IS TO PRODUCE MY 2009 IRS RETURN. WHEN I TRIED TO RETRIEVE IT, IT STOPPED IN 2012. PLEASE WHAT DO I DO? THANKS SO MUCH. CAN YOU HELP ME RETRIEVE MY 2009 RETURNS SO I CAN PROVE TO THE STATE OF NC THAT I DID NOT WORK THERE IN 2009. MY NEW MAILING ADDRESS IS 2805 CAMBRIDGE LANE, OLYMPIA FIELDS, ILL *******. THANKS. My review is good, the website is very user friendly,
Hello Augustina! Thank you for your 5-star review of ID.me. For further assistance from our team, please contact us at sj.support@id.me. We are happy to help. -ID.me Social Response Team
My id agent was very welcoming with a warm and helpful touch! I could not have asked for a better agent that day! I thank you very much and only if this world was made with many more like MY ID AGENT! GREAT EXPERIENCE... TY
Hello Betty! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Perfect awesome love it thanks I've been waiting to get my identity and my taxes and you'll finally help me out thank you so very muchMy dad and he's been stolen for seven years
Hello Cassie! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I LOVE ID.me. It's mission is to reward professionals in the caring/helping industries, i.e., nurses, first responders, teachers, etc. One has to qualify by uploading ID, proving one is certified/licensed in particular industry.
My ONLY complaint, and I'm not 100% sure that it's not me, is that the site seems to be glitchy when populating the discount code/link. I've only used the platform to receive discounts from one retailer. I've purchased 4 times and each time I've had trouble. Starting out with ID.me, it takes me to the retailer and the link to ID.me, to obtain the code is there. Clicking the link takes you, momentarily, back to ID.me, then back to the retailer. The link is then gone. Logging out and logging back in does not fix the problem. After several tries, my fix is to go incognito to get the link back. It seems to take 20 minutes for an 8 minute shopping trip. I will try to remember to copy the code on the initial code population in the future.
Other than the time consuming process, I LOVE the discounts, which are significant.
Hello Billie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was Having Problems Getting On Until they Helped Me Since I Changed My Phone Number and Forgot the Authenticator, But If you work with them They Work With you, Takes Respect too Get it Always Remember that.
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had already signed up before under an old profession(medical), since the switch in jobs I wondered what deals were offered under that section I now fall under (government), but I worried it would be complicated to switch and possibly may require making a whole new account which I wasn't thrilled about- but to my surprise I easily logged in my existing account and verified my new profession in minutes!
Hello Hannah! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
No worries at all. I wish everything went this easy. If only my VA benefits flowers like this
I had a hard time completing the verification process. Took photos of Id that finally submitted, then face verification, was challenging, then process lagged and stopped.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, we are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon! IDme Social Response Team