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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It's was very great when I talked with that lady who was so respectful and took her time with me to explain everything
I would like to say my experience with ID me.com which is the first time that I have used this service. It was a very pleasant and great experience because my customer service representative was such a professional and pleasant associate. The video was verification was a very easy to navigate through what it was connected. Connected the the video quality was very clear and the audio was clear in had no interference which that was a super plus. And back to the cuz of service representative she made the process so easy to understand because of her knowledge and to the professionalism that being said that is important because it makes the customer feel very you know safe and also respected that way not only the customer service representative and the customer are both given positive responses thank you. Companies need to announce that having a customer service as I had a very important and it makes everything goes a lot easier it makes your customer you know feel like they're important and that goes back to your I'm tired associate representative whatever the term that is used for whatever company are job positions that they're in whatever you said id me was a great experience it was very easy to navigate through oh what's on to call like I said my representative was clear professional and pleasant and approachable and thank you so I'll have to say please and now it's my representative that I had and use her as a you know hey you know on manual on how to turn other potential customer service representative in the future
I feel like I will not be hacked after I provided the information to ID.me. It's scary today to trust any account, but this was professionally put together.
Everything went well. My experience was very satisfying just to work it out.
Having to go get my purse, dig out the license, take pictures of the license, submit the stupid pictures, then do a video selfie is a royal PITA! Takes way to much time just to sign in!
Extraordinary experience, ease of understanding and kindness in every way. Very, very good. My english is not good, but I congratulate you for making the great help possible.
Fairly seamless, although would appreciate more instruction on process. After completion, I could not enter the IRS account to pay my tax bill, resorted to old-school mail... then 2 days later, saw that I now have access...
It said my email was already in use and locked me out when I tried to re-enter it.
Log in request use ID Me. Have had issues with pass words user id.
Great way to streamline the process of accessing social security site
I'd.me is super easy to sign up for and takes only minutes to get you verified. Once verified there are tons of retailers and others who offer deep discounts for their products. You owe it to yourself to get verified today
Photo-taking was a bit awkward (with facial video) but otherwise easily accomplished on cell-phone (iPhone) with guiding process instructions throughout.
When trying to enter the Social Security website I encountered the need to prove my identity. At first I was intimidated but followed instructions given by ID.me. The instructions were very clear & not difficult to follow. I had to take photos of my drivers license then upload, then take a video selfie to upload. Neither difficult because of concise instructions. The process took me about 5 minutes & all my computer skills are basic & self taught. Once complete I felt safe including the necessary information & I was able to access my Social Security information. In today's world cyber criminals are nothing more than cowardly criminals hiding behind a computer screen, don't let them intimidate you, use ID.me with complete confidence in your own security.
First time using the info upload feature to sign in.
I feel like using a gov't issued id and selfie led to a more secure process. Already use ID.me to sign in to VA, so signing in to SSA was 1st time w/selfie upload. Tho a little more time consuming, I felt it is a more secure process.
I don't know if this was what I need for my VHIC card renewal. The person I talked with was unsure if this was what was needed to renew my card.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members