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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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ID me is so fantastic so easy to use and so very secure i really would highly recommend thank you ID ME
They will collect your data then no discounts will be forthcoming. You will also be surprised by the volume of emails that you will be getting once you have shared your information with them.
It was ok exceptfor trying to send in my picture,had to retake my pictureabout five times before it went through
They were very patient and helpful.long and drawn out process.wouldn't want to have to do it again in my life time..
I Found The Company To Be Very Detailed; Organized & Direct. They Have Many Components That are Used To Help Safeguard Your Valuable Data. I.e Your Password. Photo, Specific Questions That Require Direct Answers. They Really Make it Quite Difficult For The Hackers to Access or Steal Your Information. Now All of What I Have Stated May Seem Very Time Consuming; But Believe Me For The Piece of Mind at The End it is Surely Gratifying. If You Are Looking For A Top Qualitied Company To Safeguard Very Vital Information, Give Them a Try, You Will Be Very Peacefully Happy That You Did.
My experience was good at first alittle difficult because I was using my phone but it worked out for me
Have valid IDs, know Social Security, Navy disabled vet with compensation.
But after multiple entering of data start to finish, ID.me decides I do not Exist.
Useless software and program
I am not back to M-F 8-5 telephone contact with my VA.
This is crap.
So far good will see how it goes, I don't know what else to text
It's very easy to use verification process and agent are realy experience and polite to help you and guide with gesture it's outstanding
My experience for the ID.ME was scary at first but it end up being easy and secure
ID me verification process introducing you and creating easy way for other involve organizations to use your information upon your request.
The agent made a typo in my first name that prevents me from accessing my Social Security account. I've been waiting now for three days for confirmation of the fix.
Was able to access my account in less than a few minutes to get verified and check my status with the IRS, and getting through to them can be near impossible sometimes. Many thanks and will use again.
Title says it all. I was forced into using this service.
Long, frustrating, and I still can't access my account to take care of my initial claim on the VEC website
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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