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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Taking the selfie was a pain in the $#*!. I got it on the 3rd or 4th time. My wife gave up on hers
I have had Id.me for years and it worked well
Then they "enhanced" it and made it as difficult as possible
On top of that I answered their survey and 2days later they asked again
If I didn't have to have it for VA, I never would have finished the process
Excellent and easy process thank for you help my English is to bad but I trained explained
I had to sign up for unemployment benefits and ID.me made it safe and secure to do it online. I don't trust many online sites with my information but I trust ID.me
Id.me muy rápido para resolver mi identidad la calidad para atender por video llamada muy buena fue
I do not have to worry about anybody getting my information or going onto a website that has ID me I feel the website is secure and easy to access the websites. I need the most.
Yes they make you jump through a lot of hoops but in the end you feel confident about their security protocols
No way to get through since mid November
When being ID. I hope when I do get through there will be someone to assist with my documents
Overwhelmed
Now this is annoying. Now is the time for all good men to serve their country
Got a link in my mail and clicked on it. Took me to video call agent helping me was friendly and explained everything on how to verify it.
Easy steps to follow and the comfort of knowing your information is secured!
Did not verify me, despite working for the school system for nearly 28 years. Had no such problems with VerifyPass about a month earlier with another purchase. I wonder how much business they are costing Sam's with their "system"
Very important process but too tedious for me. I would do it again, however.
It was fast and easy. And to make sure your identity is secure.
Can't even be identified as a US citizen that even has a drivers license ID in Arizona! They make you answer 50 questions and do a selfie and photograph your ID, drivers license. Ridiculous. Then I still never got access. But let a migrant, illegal cross our border and they get everything for free!
Easy account setup, great customer service, helpful personnel, and multiple site access.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members