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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I got verified once and when finished I got sent back to the same thing. I verified myself 3 times and still got nowhere
I needed to call the available phone number and have a VA agent walk me through the steps. Otherwise I think I would have not known how to register.
I was surprised that I was able to actually talk to an agent on a Sunday afternoon. The agent was very helpful, friendly and thorough.
My experience was somewhat good because I was able to figure out
I used the Idme method to sign in for two government sites. (The IRS and Social Security) the login set up was easy, just follow the instructions. Once you set up the login info you can use the same Idme for other government sites also and I find that to be very convenient!
This company says they are all about fast, easy and efficient. That was not my experience at all. The "process" took me more than 45 minutes and in the end, I finally got so frustrated, I gave up. Only to discover later in an email, that I had been successful! I'm not familiar with this company but I had to supply more personal information than I was comfortable with sharing! I don't know where they are based AND they were a recommendation by the government. You make your own decision.
It is so easy to use and get your work done. It is the only way to get to my VA account
Needed to sign in on EDD to get records of Disability insurance payments and my old password so my ID me account make everything a lot easier cause they already have all my information including facial recognition methods so did not have to go to a long process of identifying myself again.
It just works like you would expect it to. And that is all I have to say.
Help against identity theft and fraud very easy to set up if anyone wants to.know infact extremely easy to set up and account takes several mins and is good for keeping you safe from fraudsters
Very difficult you use and navigate. Don't even try it get a Social Security account and use that
Didn't have experience with a smartphone. Borrowed perseverance was necessary to follow the instructions.
Very polite and very helpful. Didn't mess around. Got straight to the point.
Good service quick and easy to use
Would be able to use again Would tell a friend about the experience to use it
Never did ID Me before I thought it was going to be rough. But instead it turns out very easy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members