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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Fast process, very secure,I like sharing my experience whit friends.
Hard to find support. Support tells you they will call you for live video but never do. Buggy software. 3 nights waisted of my time never getting IDed.
Like pulling teeth, add an impending federal mandate—(IRS-taxes due soon. And I have to wrestle with this company too?)
Thank you for nothing. Luckily to creators of the site got paid very well.
No stress at all! The agent was so respectful. It was faster than I expected.
I had a great experience the instructor was extremely helpful
Seguro y fácil. Muy agradecido con el servicio brindado
It was great and so easy for everything to happen so fast and easy so glade I was told about this
Let someone help you. Ok if you are an older adult get help.
It was quick easy and helpful. Was able to solve my issue.
Very calm and easy going and not at all a hard time or anything to understand.
Great experience, good customer service, fast and friendly service
My EHR changed to using ID.me as the multi-factor authenticator. I have not been able to get past the screen to verify my device. I have not been able to get help from Officeally or ID.me. OfficeAlly says providers have to reach out to ID.me. ID.me offers no resolution, just more frustration, their AI is not very intelligent. In the meantime, I can't send prescriptions. Their inefficiency hinders my ability to do my work.
The process to sign up for ID.me is now so much better. Put your crabby pants away and make up your mind to tackle creating an account. It is an important skill to learn how to get your information but get someone to help you if you just can't do it. There are many steps necessary to insure privacy. That is a good thing. Stop thinking you are a victim of some conspiracy and blaming the world that it's too hard to use today's technologies. This is one of the most important procedures you can do for yourself. Get ON IT!
It's good that it's hard too recommend or get you verify for important Irish papers or any party ID or anything that's safe and you never have to carry on beef or anything
Very difficult process for someone not computer savvy or does not have a smart
Phone or is just learning to use one
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members