On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Quickly got a text to upload photos through browser without apps or downloads took the photos and quick and browser opened would take a few more with ID.me again.
Very helpful and easy to use, my overall experience with the live representative was very good and simple she understood every aspect of her job and gave me a great experience in getting my id verified
Fast and easy way to access my tax documents. I Can view all the documents.
Trying to upload my id verification took me over 2 hours and still don't know why it didn't work. Had to use an alternative method to set up my account
Put simply, this system does not work on the IRS website. Hours of wasted time on multiple devices, unclear instructions, no available help or instructions once it failed. Useless.
You must make sure that the pictures from your passport and driver's license are perfectly clear otherwise you have to let the ID me service take control of your phone. Process is fairly easy if you are comfortable using on line applications.
I need to speak with someone asap I can't access my add until I get verified
It was simple and easy, my Phone was the only frustration, sense it was my First time.
Step by step very easy! I would recommend my friends and family to use ID.me!
Muy buena experiencia excelente trabajo bien en servicio y calidad ante todo lo recomendable para ayudarte en todo
ID Me is a simple to use identity verification site. I am very comfortable using it.
In one word wonderful and time consuming of I had to do it again I would not have anything negative to say love it
There is no help available except for emails that don't really address the problem you asked
La persona que me atendio fue muy amable. Ahora puedo hacer tantas cosas en linea, lo recomiendo mucho
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members