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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It was a Easy no struggle sufficient process to verify me
Super helpful and very self explanatory and common since
The video call it was a real good baby professional
I was able to obtain and ID using ID.me safely and securely. The process is easy. Follow the instructions.
Prompt fast and reliable service I wish I had knew about them sooner but now was a more perfect time than ever.
Just a little 10 min experience that helped me understand secure accounts and sign ins.
I tried Chime with April and after like 4 failed attempts to submit my taxes, I went to Direct Taxes, but this requires to use ID.me
They just need some document photos, but if they cannot identify you with a self-service portal/site you have to use their agents in a short video call (15 minutes of video call + 30 minutes of waiting)
The agent was a nice employee, she explained everything including if the documents I selected to present to her were in the right place.
Then you need to go and login again to ID.me and approve to give them all your data (which you already has submitted). You click in a button to approve and now you can go and do whatever service you wanted to use but you could not because the government needed your identify verified.
Very comfortable accessing Website
Each section easily explained
Since I opened my account with ID me it has made it easier for me to log in to government agencies such as ssa, I didn't have to jump through hoops. I love it.
Very helpful,the ladies beyond with her job
Very professional make me feel good when I talk to her
Excellent, personal; performing above expectations. A terrific I.D. Company to work with to accomplish your specific objectives.
Buena entrevista,buen carisma y atención,sobre todo mucha comunicación a la hora de la entrevista,breve pero concisa.
Our agent was great regarding patience and assistance to get this process completed!
It is a safe Government Website. You will be able to upload or download any article, online services and benefits. If you like shopping, they have a website as well to purchase various items from men and women's clothing, shoes, and various other items as well. A very wonderful Website.
Was very easy and quick to use. They were patient on the video call and kind.
It sucks trying to find exactly what I need.
Id rather not have to deal with it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members