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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The ID.me service is top-notch, providing quick and prompt verification. I am impressed by the efficiency of the processing time, which demonstrates ID.me's commitment to continuous improvement and investment in technology to enhance their services.
Its made me feel like i was in school, easy and understandable, step by step, to beginning to end was all done because of the assistant
The lady that did my verification at 11:30pm was awesome and nice and it was so great to be able to finish my verification up so late instead of just 9-5.
The app asked all of the important questions to identify a person.
Personally this caused me to be comfortable with the peocess.
If you have an Android phone that doesn't have height type photo capabilities the selfie part of the process will not work. Don't panic though. Just keep trying until the AI gives you new instructions on how to complete the ID process. Also, take photos of your ID documents and crop them for landscape viewing before you start. The AI does not take a photo but uploads them from your gallery on your phone. Cumbersome, but doable. Other than those two issues it went OK and I got my ID verified.
Making miracles happen. I couldn't get through to Social Security because I wasn't logged in the ID me. We kept saying I'll text you a new code so you can change your password so then I was able to go back in and finish the account would love to speak with someone about this face-to-face or phone to phone *******144
You better not let anyone else in my account I already had someone pretending to be me so that is why I started over so you better keep I my stuff safe
Alot to get through verification process but once made it to the video call the lady was nice and professional
Propper identification of people is so important on the internet. It is comforting that our federal government uses a detailed process to insure proper identification
Needed to update password and access SSA through ID.me. The process was easy to do and easy to follow instructions. Nice to have 1 access for multiple agencies!
Great service from the agent,very Professional.
Overall very happy with the service.
It was quick and stress free, there was no confusion
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The email and agent were very descriptive and helpful
My experience was beneficial and in a way not beneficial. Beneficial for the knowledge on having documents for my case more available on reach distance. Not beneficial because I was not able to get my verification correct until now because I am in person at a DOL office
I didn't even know this site existed until I got a letter in the mail from the IRS in November of 2024 stating that my information was used to set up an account with ID.me. It said if it was not me to call a number. I called said number and was told that I had to contact support through ID.me. I emailed support and they said they were going to review this and I didn't hear anything else from them. About a week later my employer called me saying that someone is trying to file unemployment under my name and wanted confirmation that I was no longer employed with them and that it was me. Of course I still work for the same employer, I have been working there for 9 years and no, it is not me trying to file. I immediately got with my bank and put my account on fraud alert and my credit on fraud alert. Fast forward to January 2025 when it's time to do my tax return. I cannot file with an IP Pin so to my accounts being on fraud alert. Where do I have to get this IP Pin from? Id.me. I cannot verify my identity with ID.me because, well, someone else has already used my identity to have an id.me account. I contacted support again since I never heard anything from them. Went back and forth with them about this unknown fraudulent account and I finally received an email today 2/7/25 saying my identity has been verified and I can now login. But guess what, I still cannot and NO ONE will confirm if the fraudulent account has been closed. I am freaking out and no one will help me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members