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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Very easy to follow instruction. All your questions will be answered.,
Setting up an id.me account was quick and fairly straightforward. I feel more secure having the one login for multiple sites.
Despite issues encountered with getting a selfie accomplished (older person with an older phone!) that would upload, this process was accomplished in less time than the estimate given. The information needed wasn't any more than doing a tax return and the format was straightforward and easy to understand. The live video chat with an agent was pleasant and the final verification was completed in very little time.
They took care of a big problem and made it very simple and fastest I've ever been helped
Extremely good and convey genuity, it provide the content or context of what you need without a doubt I confidently recommend ID.me.
I needed access to my irs info. I created a login password and ID.me guided me seamlessly through all the required steps with no screw ups. Took less than 10 minutes. Thanks
Everything was great and safe and secure and easy to managed
Secure your info very well.I had to redo some of my info and go a step further because it was not clear.Overall it was good.I would recommend it again.
Very convenient way to identify your identity. It's very I have a very good experience and doesn't have any problems and I trust them very much
It was easy fast and the agent was very nice and polite.
I am one that will not give my personal information to anyone over the phone requesting it. IDme made me feel very comfortable as the process was thoroughly explained from preparing documents needed, to the uploading of these documents to the video confirmation! My mind was totally at ease with this process and I didn't suffer the "what after" effects such as, did I get scammed, etc!
Very helpful for me and my family I signed up online and it only took a short amount of time and the virtual assistant was very nice and clear with the instructions to verifying my identity
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On the upload photo part it had a prompt to "take photo" but it would not let me do that. I had to open another screen take a photo, add it to my photos then go back to the ID.me screen and select it from my photos. I don't know if this was an Android issue or not since my co-worker was able to use the "take photo" from her Apple yet I was not with my Android phone.
Great to know something new bout getting documents and things to know and find
Fue muy buena en todo momento el entrevistador fue muy amable.
The ease of mind that overcame me during this cannot be explained by any means! I used to be on the phone for a minimum of 45 mins running circles between automated operators and person this felt more like 10 minutes in a day the response and fluidity of this feature more than exceeded my expectations! TY
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members