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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I was done within a few minutes. It was very fast. Highly recommended.
It was super easy and not a hassle at all. I was shocked usually anything like this is such a hassle to use and it's usually annoying this was a very good experience.
Muy bien me trato habla español y ingles eso mw gusto
Awesome everything was made easy and I was excited and I will recommend it for my friends
I am so happy to have used I'd.me for the first time, set up was so easy and really user friendly. The best part is that you are filing your taxes directly to the IRS
Es bastante confiable y segura claro es un poco complicado pero vale la pena
Very easy to follow the directions. Program was simply done.
Santifecha de poder resolver mi indemnidad es muy importante para mí
It gives you the option of text or call. I'm disabled and can't pickup a cell phone to test but thru bixby on my phone I can answer it with my ear piece.
I cannot verify my military status even though I have my official documents. The ID.me system blocked me while verifying my military status. I spent four days and about 15 hours trying. I did everything stated in their Q&A sections. I sent multiple emails to ID.me with no response. There is no phone number to contact ID.me. I served in the military on active duty and worked my whole career with the military, yet I cannot even verify my military status with ID.me. The company is scamming the Federal government.
Very friendly and knowledgeable people they answered all my questions about my situation very much a pleasant conversation and experience in my opinion thanks again
I went threw everything and never got my number irs is holding my taxes..
Easy and clear process to follow; feel confident and safe to give very confidential information; very serious process very all level verifications
I'm a senior citizen that is fairly computer savvy, would recommend using ID.me for extra assurance the process provides.
It needs you to have a camera to scan your face. What if I do not have a camera and need to get my w2 transcripts from the IRS. I can not do it because I do not have a camera therefore holding me back in life.this is bull.
Very good and short, sample I barely had to say a word…
I'm not very sure of myself when it comes to new digital technology and cause pushing the wrong key can easy wipe out all the information I spent hours putting in!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members