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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Absolute frustration and discriminatory. It did not matter what document was presented, their AI rejected it repeatedly.
After I took my ID photos, judge was quite helpful in helping ne hold the actual IDs in the camera. When one camera did not function, she helped me access another so she voukd compare my IDs.
Steps were easy to follow and set up, only issue I had was when I was finished, and it stated you are all set and email verified, I was not redirected to my search page, or home page, left me guessing if all was ready to go.
It is spectacular and very reliable. Protects the identity of the citizen
When i would get stuck i would write one of the tax experts and the problem was solved
Overall okay but could have been a better explanation for video scanning
Trust worthy site puts piece of mind ahead of protection
How do you describe a $#*! storm? Don't do it. You will be sorry. Your time is better spent by taking a nap. It's a lot cheaper too.
After spending 30 minutes getting phone calls with code numbers and talking to a real person, the set up did not work. I tried to access my account NUMEROUS TIMES and was told something went wrong.
A BIG waiste of my time.
The whole verification process is supposed to be very easy and quick but the dicument requirement is not straight forward for people with names appearing in different on for different ifferent documents. The system should be configured to take this possibility into account. Otherwise everything else was very fine
The fact that I need to upload a video of myself to access information that I had access to for nearly 2 decades is a terrible user experience. Beyond that, after the process was complete, I still couldn't access my data. Even this feedback form is asking for personal information that I would prefer not to share. Terrible.
Very simple with easy to follow instructions obviously trustworthy and I had no hesitation answering all the questions
ID.me was very easy to use,definitely felt at ease about using the internet to access sensitive documents. Good to know it's harder to access my personal confidential information. Greatful to make theft,fraud less likely.
A changed phone companies and got a new phone number now. I can't access anything to change anything. I've gone through the multiple steps changing passwords.I'm trying to get in, but it doesn't allow me.
Terrible I don`t have 50 words for this madness. It sucks my whole time I been trying to this system it`s
If you have a issue or need technical support, this company only has AI that repeats itself over and over! Hopefully as Musk and team seek to make changes with the systems at the IRS this company will be removed with all the other junk.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members