On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was required to complete my tax refund using ID.me. This experience proved to be a seamless one.
This is one of the worse "identity verification" websites I have dealt with yet. They should do better. Nothing worked, it was excruciatingly difficult to get the the ID photos uploaded and the video interface was awful. I have a brand new iPhone 16, and a new laptop, so that wasn't the issue. The "Chat Room" CSR left me hanging. The entire experience was terribly time-consuming and extremely frustrating. C'mon, man!
I dread these websites, uploading, proving, further proving. ID.me was tolerable.
Quick and easy and I was very pleased and happy thank you
Good response good ideas good service good online website to handle all of your business
Simple and Straight Forward App! Just read carefully answer Questions!
Good and great my experience good and great the id z.me that you su much
I am reasonably good with a computer, going back to the DOS days prior to Windows. I found the process extremely onerous, time consuming, and completely frustrating (as an understatement).
Parts of the process was less than intuitive, and too much a learning experience!
I finally got thru it, but would not recommend it to anyone.
Easy creating an account, and you can find all the information about your social security retirement and others.
Very easy experience with ID me I finished all applications with no issues In a quick amount of time, I've used ID me before and I've never experienced a problem
I already had an ID.me account. Tried to log in to use the IRS online tax app. User ID and password worked. Then it wanted me to enter a six-digit code send by text, which I did. Still not enough. The PC app switched to my phone, where I was required to take pictures of the front and back of my driver's license and a video selfie, and upload all three. Then my phone said to go back to the other open tab, but there were no other open tabs. I went back to my PC and clicked save and continue, and it took me back to my phone and through the whole process of taking and uploading three pictures again. Remember, this is to verify an already existing account! Once in, I accessed the IRS online tax app, spent about 20 minutes entering data, till it came to the point of entering income. The IRS app won't accept form 1099-R, the forms issued by the same federal government, the same form required by the same IRS to be issued for retirement income. I did this on March 2nd. The app said it would be able to accept form 1099-R in March, so if I'd like to come back in March, I could complete my return. I went to a different site, Online Taxes, and completed and submitted my return in less than half the time I spent trying and failing on ID.me and the IRS app. I've been using and building PC's since the mid 90's, so I'm no stranger to creating online accounts. Again, this was far and away the worst such experience I've ever had accessing an already-existing account. Or creating one, for that matter.
Some what satisfied it'll be all right. If I could figure out if I could talk to somebody in person not a robot about why I am always locked out of my ID me account.
My experience with ID.me has always been a smooth one and it's nice to occasionally get great discounts on account of your chosen work industry. It's simple and quick to verify what your work specialty is and then receive discounts. I check shop.ID.me before most medium to large purchases and have saved hundreds of dollars over the years.
Having to verify my own identity to someone else has been more than frustrating. In fact, maybe one of the most painful experiences I've ever experienced. EVER. Thank you for your help to confirm that I am me.
Need help with 6 digit code number and talking to someone help me out thank yall alot now can u help me get my 6 digits id.me code please
Dude was awesome at his job. Lost sound for some reason and he still was able to guide me through
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members