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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Great job on behalf of the young man who help me. I don't have anything else to say
It took way too long to get to any resolution of my problem.
Excelente asistencia y muy clara me gusto porque fueron muy amables conmigo y me encantó gracias
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I was having trouble signing in to a government site and lost my ID information. I had to close my account and open a new one and I used ID me to help. It was well informed informative and very professional. I would highly recommend them in the future.
She helped me get back into my account. Was very nice and patient with me. Gave me great advice and served me well!
They were patience with me even i was having issue with my phone but once i was able to get my issue taken care with my id and ssn
It was easy to get the ID.me account. And I was able to finish my process.
When I use this, the government agency sent me notification that they had not received verification and I lost a benefit temporarily because of this, so it seems a little pointless and a big time consumption without any benefit
I'm not good at digital things and they made it easy for me
Easy to use and brings added security to my online government transactions
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Over all this was the fastest an easiest way to get verified. Only a few quick questions and a short video call an then your verified. Only takes minutes. So glad I chose id.me.
Very nice the service is very good I hope everyone enjoys
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members