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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I had a okay experience, I had some trouble getting my identity verification passed. The computer system couldn't accept my selfie picture, so I had to get the video then the male that was helping me was having trouble seeing my documents
Poor instructions provided. The site is not user friendly and of course you reach a real human being to speak to. Somehow we're supposed to feel confident the our personal information is safe and secure.
I like having 1 method that I can safely and easily use to access my Social Security and VA accounts. Originally I set up IdMe for use with VA to refill prescriptions. That process was fairly simple with my son's help. Later I was able to use it to access Social Security. That process is OK but more cumbersome than when I use it for VA.
The experience was as described, very straightforward, not much time of waiting, the profesional was also clear and really polite, make my need to do my taxes an easy task.
The VA is updating its online presence by providing a secure means of logging in to its benefit sites for Veterans. I believe it was long overdue. I have peace of mind knowing my VA information is secure. Having a trustworthy and secure login procedure adds to my peace of mind.
Cada paso me mostro lo que se nesecita estos mas claro no tengo inconformidad no duro mucho quizas 15 minutos
You don't want to know how bad it was! Way too complicated. I spent 2-3 hours a day for three days and still haven't been able to get into to my tax patrons.
I have a 'dumb' mobile phone: Video chat not possible. They NEED to make another way for me & others to access with a dumb phone, or from a computer... Technology is flawed, kept running me 'round in circles.:-(
If you have a middle name or even a middle initial, don't bother trying this site. There is no place to enter it so if you have one on your license, it won't match.
Absolutely terrible it shouldn't take an hour. Once I was approved it would access the irs site with an error and told me to try again.
We are unable to verify your identity Your identity information from ID.me does not match our records. To resolve this issue, please report any changes to your personal information, such as your name, to the Social Security Administration, External website ID.me, or both.
The identity information mismatch will not affect your Social Security benefits.
The new system veterans are being forced to use is nothing but added bureaucracy and red tape. Veterans have already verified their identity when they signed up for MyHealtheVet. But now they're being forced to go through the whole process again because the VA decides to ad another level of complexity for veterans to access their health care and records. Now we have to go through a new procedure to get the same exact thing we had before. Updates aren't any quicker. Test results don't go any faster. The only thing that happened is that access to our data has gotten more complicated. Older non tech savvy veterans might not be able to figure it out at all or might just get frustrated to the point that they stop using the system. It seems like the VA is intentionally trying to make access to service more complicated and inaccessible for veterans instead of trying to make it easier and more accessible. Look at the beneficiary travel claims system now. You need a degree in computer science to navigate the system for that. Before we could simply log into the kiosk at any VA clinic and file our claims within minutes. Now you have to first find the website, go through a verification process, try to understand the complexities of the dashboard and then figure out what exactly they want you to do or what appointments can even be claimed before you waste your time creating a claim. I'm sure many molder vets or those who have limited access to or understanding of the internet are very negatively affected by all these changes. It's sad when the VA is supposed to be helping us to get better access.
Absolute garbage takes forever to complete anything, as long as you like being harassed over everything then this is perfect 👌
Like I said, before I was a little leery of completing it once they took my Social Security number and then had to take ID pictures. Don't always know what to trust.
I still don't know how much I'm supposed to get back your site won't take me to the correct place.so I still am having lots of problems
Horrible, use any site other than this one. Don't use this site...,... Don't use this site. Hope this is 100 characters that meet your standards. Summed my review up in first sentence but still had have 100...
The person who helped me was very polite, clear and kind. Which explained everything to me in detail,I appreciate the patience you had with me and the times you kindly repeated it to me. Thank you.
Me gustó porque hablo español y me pusieron un traductor para poder entender lo que me decían y me preguntaban ya que no hablo inglés
An awful lot of security checks only to get to my healthy vet website. Not impressed at all with the new setup.
This made logging into the IRS website so easy. The process was user friendly and efficient! I went through the entire process and was never met with an error message like I often am with other websites. I have used me for multiple different verification processes and it always works.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members