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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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All very easy and straightforward -- but I haven't the slightest idea why this site, intended to give users absolutely confidence in the security of their tax information, is run by some private operation called "ID.me" rather than by the IRS. Is ID.me Chinese? North Korean? Run by Musk or some other dubious character? Nothing on the site gives any reason for confidence on any of this.
Every time a site requires me to sign in I am required to use another sign in source such as Google. That is the only way I can id.me will work! Totally screwed up!
I believe that my data is safe and secure, because I cannot access it. I don't agree with the changes made, but I tried to be as prepared as possible, and it was still an initial interaction that left a bad taste in my mouth and quite the headache.
Greatest live verification that reports to the IRS in seconds. No long wait time or holds that make people upset. I am beyond happy with this Company and all they do.
85% of the time I have to try to login three or more times to be able to login. I don't trust the security of this app. The VA should drop it.
It took to long to get anyware on the site you had to reduce everything over and over I'm running out of words to describe the experence.
GOODJOB because it was wonderful experience an I will do it all agin.alone help someone else. Who need help getting on the website.GOOD JOB TEAMVIEWER AN TEAM WORK
Document Upload a Breeze Uploading Identification card was straightforward: all you have to have is the right angle and a well lit area where it happens & a dark background for your ID card in order to take a clear picture. Great process!
The system is very informative and I was able to get what I'm needed for my records. This feature is very helpful.
Although I get an error after the verification has been performed, I think the process is very secure.
Fue muy rápido y sencillo lo recomiendo 10 de 10 lo bollería usar siempre q sea necesario sin duda muy recomendado
Grate understand good people would use it over and over again it's put you on a good skill level I would most definitely tell people all about this IDMe it's a list of things that can help you understand so much about life very well put in words
Fue de mucha ayuda poder conversar con una persona y le recomendaría a muchas personas que desean usar id.me porque realmente comprueban toda las documentaciones necesarios para comprobar si realmente res Tú
It was very easy to register and then once registered easy to use. I like the fact that it is very safe as well.
Muy buena la comunicación y todas las cosas y la experiencia es muy buena se lo recomiendo a todas las personas que tengan el mismo problema que yo
I wish there were live people to talk to to help you go through the process. I'm on leave of absence for medical issues from work and need to CIF I can get paid. It isn't easy to do that.
Great had no problems getting to solve the problem to I'd me thanks I would recommend anyone who needs to use this app, but it was very helpful and I appreciate the help. Thank you.
The experience was very good and if there's a problem you're very quick to help me I'm setting this up to do taxes next year
I needed to make sure my lost SSA card replacement was not an issue. Steps to replace and alert SSA was easy. The only problem I had was printing my receipt. Thank you for making this an easy process.
The system is inefficient. It lacks the security I need to protect my data. I had to establish another security login to access my proprietary information and account. I think this is ridiculous. I need someone to explain why this access is more secure than what I had in the past!
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