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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Representative was efficient, professional and friendly. She was kind,friendly and got her job done quickly which was great!
Make sure you have someone with you who is computer literate or you will have a difficult time signing in and providing all the information required
That's a good experience for to talk with us I didn't know if you wanted me to call me
It was clear in the directions a it guided me through the process.
Solamente una sola vez ingresé anoche y hoy quiero ingresar a mis datos por segunda vez.
Thanks this was good experience although these surveys very time consuming. It should be a one and done I think. Thanks thanks thanks thanks thanks thanks thanks
Had a little problems but they got worked out only problem I had got fixed when I talked to someone on a video call
Quick, clear and easy to use. Needed for an out of state professional license application process. Worked out beautifully.
It was pretty hard getting all the documents, but that just means they're protecting my identity
Great it was very easy and fast I would recommend friends or family to do this if they have to
I was missing my SS tax form and singing 5 minutes, I was able to download it and complete my tax filing - at no charge to me!
Have your drivers license (or whatever id you choose) handy, and be prepared to go back and forth between apps (I used both my iPad and iPhone to facilitate the process. Be prepared with a dark surface to photograph your identifying document (license, etc). If you use a password app, you'll have to change it to reflect your new user id and password for using ID.me to access your I.R.S. Account. It's fairly easy, but a bit time consuming. It's worth it to hopefully prevent identity theft on your I.R.S. Account.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members