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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Muy satisfactorio calidad de atención, amabilidad pasiencia
Helped me a lot and helped to get to where I needed to be
Muy buena y satisfactoria me sirvió de mucho, ya que pude revisar mis documentos ofrecidos
I had an awesome experience using ID. Me! Smooth, effective, & to the point system. 💯
My experience was difficult, frustrating and tedious!
My ssa1099 was at first rejected because it had my US address and not my current address in Ecuador. I could not give them a document from Ecuador with my Ecuador address that id. Me would accept. Finally, they accepted my Ecuador id with a full-color scan but it does not have my Ecuador address. Took a week to get certified.
I was able to save time by using this app and setting up my account with all of my information and it's ready for the agent to click on saving them time as well
I have not completed the process so I am hoping the explanation I wrote as part of this feedback will help me to correctly complete the process. I have copies of my Baptismal Certificate as well as my Birth Certificate. I have always used the name Manuel Martinez Ballestero as my official name with all of my employers, and when signing official documents and submitting my income tax returns.
That easy method to plug yourself any documents and review all year you need
Despite me using a desktop computer without a webcam or microphone, the agent communicated one-way with me over my desktop computer and got the video call working over my mobile phone.
I was also happy that, previously, the system correctly rejected my photo of my Social Security card (because it was actually my Medicare card).
Although some waiting was involved, I spent most of my wait time doing productive things, and checking me email only periodically.
I would like to favorably contrast my experience with ID. Me with my experience attempting to directly access ssa. Gov, where part of the process involved snail mailing me an Authentication Code (for which I am still waiting; I think their snail is tired and overworked).
You let someone else use my ID. Me to apply in California. I do NOT live in CA or applied for anything using my ID. Me. Investigate who used it.
ID. Me is a quick and easy way to access gov't websites. Recently, it has become necessary to be able to selfie authentication. This seems to be problematic if using Brave browser (which may be due to Brave's additional security), and required utilizing Chrome for my camera to interface with ID. Me. Otherwise, it was a smooth use to access the IRS website in my case.
Once you're signed into id me it's easy to sign on after that. It makes you feel secure.
Work experience that will help me with this job if I am successful
Very polite n helpful.
Got what I needed to get. Professional
I tried about six (6) times to do a Video Photo. I switched browsers (Firefox and Chrome) and phones. Nothing helped.
Was able to do a video call late at night 🌙 on the weekend, thank you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members