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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Everything is a okay when my account and was pleased with what I saw.
The whole account setup and registration process was made significantly easier with ID. Me. Everything done in minutes.
Me ayudaron mucho son muy profesionales y muy buena atención
This whole process is intrusive and unnecessary. Keep the ss offices open and fully staffed, and this can be done on the phone or in person.
Es importante y necesario me parece algo bien y con excelencia es lo mejor
Once learn to use it it work great, It was very smooth and easy to read and understand. I would recommend it to anyone that wanted to try this platform, it worked good for me It she work good for everybody else.
It was a good experience and I hope it continues being good
After figuring it out, it was easy to navigate about. I also completed my tasks quicker than I anticipated.
I was trying to access my Social Security account and was informed that more security was needed to continue. ID. Me was one of the options to continue so I clicked on that one and was easily able to set up my account and then access my Social Security information.
You must consent to the release of your personal identifiable information, including your social security number, to other parties.
ID. Me has definitely made some noticable improvements! I expected to be faced with the same frustrations as I had previously - sending trouble tickets which lead to more unresolved issues. Nevertheless, to my surprise - I was redirected from the ssa. Gov website to id. Me site & my user name & password (which I don't recall even establishing) auto filled & immediately logged me in, redirected me back to ssa webpage & wala. I was in.
Thank goodness, it appears the quirks have been resolved & I can move forward & go back to all the other business I left unfinished!
This is the way id. Me were intended to be for the main security hub for these agencies. Thank you.
I've had issues with scammers stealing my identity had received my unemployment benefits, even though I had notified the IRS and the Social Security department and the FBI, but this was going on. I am a divorced Hospice Nurse alone and I've lost my job. I have worked my whole life and because some scammer gained access with my personal information, I can't get my own money for unemployment that is mine and owed. I am tired as a US citizen my whole life working my $#*! off to barely survive and people can just steal your identity your money and your information not cool. This link is not private. No one should be able to access my information within an hour of opening. I honestly thought the ID meat would be better and prevent complications not cause more!
I thought the service was superior. The questions were straight forward and to the point. The interview was courteous.
Fue excelente y muy satisfecho con la ayuda de personal muy profesional en su ramo
It's was easy and quick. The worker was great and very helpful.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members