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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Awful. ID.me do not preserve people Personal Identifiable Information (PII), which every businesses are obligated to preserve for all American citizen. On the other hand, ID.me exposes the American people PII. It is that simple.
The video selfie rejects easily, mine took 3 times, as did it with others, so...
A. No hats, B. Glasses. C. Take bangs off the face. D. Inhale, hold your breath and stay VERY still.
The first trying ID.me there are many steps to follow, but have stay focused on what you're doing and read the instructions carefully as you go, but once you signed in and upload your ID, you good to go! 🙂
I recently used ID.me to access my IRS account to check my balance, and I was impressed with how secure and efficient the process was. The verification steps were thorough, requiring a photo ID and a quick selfie, which gave me confidence that my personal information was well-protected.
The platform is straightforward to use once you get started, and the step-by-step instructions make the process easy to follow. I was able to securely log in and view my IRS account without any issues, which was a huge relief given how sensitive tax information is.
Overall, ID.me made accessing my IRS account safe and reliable. I highly recommend it for anyone needing secure verification for government accounts.
Rating: (5/5)
Jumped thru all the hoops. Sent I'd pictures. Spoke with video call worker and I still cannot access my social security account
As soon as I enter my name and PW, I am immediately told I cannot access my account online. And, that I must call your offices, That is garbage! Why do you even have an online service?
Understanding the instructions and having the setup process move forward was very frustrating. Initial access to even set up the account took multiple attempts. Based on the challenges to get through the process, I do not trust the integrity of using ID.me.
Fue un poco difícil por mi idioma natal pero por lo demás fue fácil el proceso muchas gracias
The first ID.me process of creating the account can be difficult and troublesome. You have to go through a long process of steps for customer support to verify your identity through photo id and webcam. However, once you have created an account, ID.me is very simple and easy to use for federal and state government business. So far, I haven't had any problems using the ID.me account.
Expected confusion and a long drawn out process, but the confusion was on my end. The process was simple and relatively painless.
I spoke with a representative and confirmed my identity in just a few minutes. The entire procedure was completed securely and I was able to access Social Security immediately after completing the ID me verification.
MFA was working in June 2025, but now failing as of December 2025. ID.me is a non working system that is necessary for access to government owned services.
Getting pass an AI chatbot to a human to discuss the issue is impossible. So one is stuck in a dead webpage loop.
I recommend ID ME to protect you on your account. They will help you when you need it. They try to make sure only you are able to access your account. The process is easy to understand.
When I contact ID. Me on video with the frienly staff, she is listening what I need. She step by step to ask the question and help me to process my log in. Great job.
I was successful with ID.me whereas I was not successful with Login.gov. After failing at Login.gov (maybe it didn't like my cell phone # which is mine but bills go to my spouse, or maybe it didn't like my zip code because my mailing address zip is different than my town's zip because that's the way the post office delivers to my neighborhood), I called the SSA phone # off of a recent mailing and got an agent to help me, who suggested ID.me.
Easy to use. Friendly and helpful. Within a half hour I had accomplished something with their help that would have taken me an entire day to accomplish had I done it in person. I appreciate their help and friendliness.
Absolutely horrible- instructions were useless- not able to call a real
Person for help- it took me three hours to complete what should have been a five minute process- leave it to the government to retain such $#*! service
Mudd……………………. Mudd Miss Mudd Mudd Mudd mudd
Very easy to set up quick process for verification of identity and it allows me now to use it on multiple.gov platforms which she's exciting
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members