On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
ID.me is a very straightforward and secure system to protect unwanted access to your vital personal information with government agencies.
ID me is not geared for most senior citizens who are not computer illiterate should be a more simple process to complete for access to our information
My account was suspended for an unknown reason. The AI assistant was useless, a waste of time. I was forced to re-enter and reset my passwords to access my accounts.
I tried eight times to upload my information and it wouldn't take it kept saying it was wrong wrong well bull$#*! bull$#*! bull$#*! it was all right right
Worked well once I figured out that they texted my control number when I went to that step, not immediately after I clicked the button requesting the MFI be a text.
I was able to get my Tax Professional's PTIN number with very easy, simple and secure way. I used ID.me for the first time and I got; it was easy to use it.
I spent over a week and over 30 trying to get into my SSA account through Login.gov. I got numerous fails, error messages, photos not good enough, etc. etc. The SSA agent told me to try ID.me instead, and I was able to sign up and get verified within 30 minutes. Although my camera is older/cheap, I was able to take photos that were approved, and then finished up with a video call with their agent.
From the beginning, it was very easy to access the system. Everything was set up in the order that made it simple and easy for anyone to use taking the pictures of my ID was simple overall, everything was great.
It was a little frustrating, but I got through it. I think it was a little overkill, but that's just me. I guess I was just upset because I couldn't get my funds until I completed this.
Pretty easy to navigate. When trying to login from a new device it's difficult to enter the codes. The process to add programs is difficult
ID.me rejects my CDL#, stated it is a wrong #. It filled out my middle name incorrectly and does not give me a chance to fix it 😫
I need to have access to my Social Security account and other government sites for my retirement. ID.me was easy, quick and reliable.
I love this site. I can refill my medications, look up test results and i can even fill out a travel claim. I recommend this site to anyone
I was taken to the IDM website and just followed the instructions which were easy. I did have a video interview with the person Emilio that was simple. She was short quick and very knowledgeable.
Call the VA and ask for the telephone number of ID.me, Tech Support to streamline the process because the robot on ID.me chat session for assistance is very difficult to work with.
It's confusing between login.gov and IDme.gov. The departments has changed so much it makes navigation in the web a challenging task. Especially for the folks over 70 years old - me.
ID.me is an easy process to enable access to accounts that may require government approved information on you to enter their website. I highly recommend you to use ID.me for government approved information needed to access their websites and services. It easy steps and quick access.
After several unsuccessful attempts through my phone, I attempted through my computer. Although I got a confirmation, I was not requested to upload a photo, so I don't know if I completed the process appropriately or not.
Was a bit nervous about setting up the account and navigating through the instructions. Had to chat. That helped immensely. I got the answers I needed within 5 minutes. Am pleased and have peace of mind.
The verification process was quick and straightforward. Everything worked well, and I felt my information was secure. Overall, a very good
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members